Hvordan kan ansatte i IT-bransjen bli bedre på konstruktiv kommunikasjon

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Arnhild Karlsen
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1 Hvordan kan ansatte i IT-bransjen bli bedre på konstruktiv kommunikasjon

5 Kommunikasjon en mulig definisjon «Kommunikasjon er den prosessen der en person, gruppe eller organisasjon (sender), overfører informasjon til en annen person, gruppe eller organisasjon (mottaker), og der mottaker(ne) får en viss forståelse av budskapet». [ 2015 Global Knowledge Training LLC. All rights reserved. 2/27/2015 Page 5

9 2015 Global Knowledge Training LLC. All rights reserved. 2/27/20159 Page 9 We are measured not by what we are, but by the perception of what we seem to be; not by what we say, but how we are heard; not by what we do, but how we appear to do it. - Anonymous

12 I keep six, honest, serving men, they taught me all I knew. Their names are: what and where and when and how and why and who. Rudyard Kipling, The Elephant Story 2015 Global Knowledge Training LLC. All rights reserved. 2/27/2015 Page 12

13 Key Model KUBA Developing Influential Communications A framework to develop a message when you need to build commitment or influence others 2015 Global Knowledge Training LLC. All rights reserved. 2/27/2015 Page 13

20 Objections and Communication Factors Factor Definition Verbal The words the party says Para-Verbal How the party sounds Non-Verbal What the party looks like 2015 Global Knowledge Training LLC. All rights reserved. 2/27/2015 Page 20

21 Investigating Client Needs The Strategic Questioning Process 1 2 Current Situation Current Problems or Opportunities 4 Future Options 3 Future Problems/ Opportunities 2015 Global Knowledge Training LLC. All rights reserved. 2/27/2015 Page 21

23 Step 2 Current Problems or Opportunities Current business problems or opportunities Quantify the problem: How large? How often? Stakeholders? Root cause? 2015 Global Knowledge Training LLC. All rights reserved. 2/27/2015 Page 23

24 Step 3 Future Problems Impact to business of not solving problems or capitalizing on opportunities The benefits / business value of solving the problem 2015 Global Knowledge Training LLC. All rights reserved. 2/27/2015 Page 24

Step 4 Future Options Success criteria for a solution? Constraints or anything to avoid?

35 De 3 kommunikasjonslovene Alle mennesker har en hensikt (mål) og problemer Når folk føle at du truer eller ikke er klar over deres hensikt og promblemer vil de yte motstad/ignorere. Det er bortkastet tid. Når folk føler at du er klar over og sensitiv til deres hensikt og problemer, vil de kommuniser og sammarbeide. Dette er verdi Global Knowledge Training LLC. All rights reserved. 2/27/2015 Page 35

40 Quote: Nixon Jeg vet du tror du forsto hva jeg sa, men jeg er ikke sikker på om du er klar over at hva du hørte ikke var hva jeg mente 2015 Global Knowledge Training LLC. All rights reserved. 2/27/2015 Page 40

43 18 Reasons Why Employees Fail to Achieve Desired Performance Results They focus on less important activities 2. There are barriers and obstacles preventing adequate performance 3. Their jobs are poorly designed 4. They don t know how to measure or evaluate their performance 5. They don t feel safe asking for help 6. They are fearful of consequences for doing their jobs incorrectly 7. They don t trust their managers 8. They don t have the knowledge or skills to do their jobs 9. They don t know how to do their jobs 10. They don t understand their job responsibilities 11. They think there is a better way of doing their jobs 12. They are not confronted when they don t perform their jobs correctly 13. They refuse to produce the required performance outputs 14. They think they are doing their jobs correctly 15. They have personal problems that prevent them from doing their jobs 16. They are not rewarded for doing their jobs 17. They are rewarded for doing less important activities 18. They are asked to do one thing but are rewarded for another (Gilley, Boughton and Maycunich) 2015 Global Knowledge Training LLC. All rights reserved. 2/27/2015 Page 44

46 Program Details

48 Organisational Effectiveness Solutions Organisational Strategy Business/ IT Alignment Leadership Vision Bottom Line Innovation Performance Management IT C-Level/Senior Leader IT Manager IT Individual Contributor Leadership Potential Assessment Leadership Fundamentals From Doing to Leading Building your Business IQ Active Leadership Fundamentals of Coaching Leading Virtual Teams Business Transformation Portfolios Business Leaders Leading Change Interviewing and Selection 2015 Global Knowledge Training LLC. All rights reserved. 2/27/2015 Page 49

49 Personal & Team Effectiveness Solutions Communication Productivity Sales & Service Portfolio Communicating for Clarity Presentation Skills Managing Multiple Priorities Strategic Decision Making Foundational Selling Skills Solutions Impact & Influence Report & Proposal Writing Dealing with Different People Delivering Virtual Presentations Team Effectiveness Working on a Virtual Team Continuous Improvement Managing Meetings Advanced Selling Skills Solutions Product Sales Effectiveness 2015 Global Knowledge Training LLC. All rights reserved. 2/27/2015 Page 50

50 Thank you!

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