Network inventory - a platform for automised fulfilment John Eivind Skogøy Nordic OSS Manager Bedrift AS
Agenda Company overview Challenges OSS project purpose System architecture OSS project status Experiences Summary
The Growth History of 1995 1995 Teletrafic Teletrafic M.ment M.ment 1996 1996 NetSource NetSource Norge Norge 1998 1998 GTS GTS Norge Norge 2001 2001 Norge Norge 2002 2002 Netnet Netnet Norway Norway Januar Januar 2003 2003 Sverige Sverige Q1 Q1 2003 2003 NetNet NetNet Sweden Sweden Q1 Q1 2003 2003 Universal Customerbase Universal Customerbase Q3 Q3 2003 2003 etablerer etablerer Finland Finland Desember Desember 2003 2003 RSL RSL com com Mars Mars 2005 2005 Port Port IT IT Juni Juni 2005 2005 Axiti Axiti ASA ASA Juni Juni 2005 2005 Axiti Axiti Danmark Danmark Oktober Oktober 2005 2005 Catch Catch Januar Januar 2006 2006 WEBPartner WEBPartner tilbyr tilbyr bedriftsmarkedet bedriftsmarkedet I Skandinavia I Skandinavia alle alle basis basis tele tele og og datakommunikasjonstjenester datakommunikasjonstjenester
a Scandinavian Company Key figures (2006) Approx. 100,000 corporate customers Approx. 190,000 direct consumer customers Approx. 500,000 indirect consumer customers Approx. 650 employees 2006 turnover = SEK 4.6 billion
Our basis and vision s business concept is designed to provide the corporate and consumer markets in Scandinavia with integrated telecoms and data communications solutions aims to be a leading and profitable supplier that differs favourably from established companies aims to be perceived as a better alternative by its customers
Our Primary Strategy Main strategic areas of commitment Continued development of unique customer care services Very high level of automated service production Profitable growth
- a full service supplier CORPORATE PRIVATE PROVIDER Public Private business Wholesale Fixed telephony Mobile telephony IP Managed services 100.000 customers Fixed telephony Mobile telephony Broadband IP-telephony 190.000 customers Fixed telephony Mobile telephony IP IT & Billing 40 customers 500.000 consumers
OK, what are our challenges?
Duplicate processes and systems through valuechain Kundebehov (tjenester) Selge Registrere Ordre Levere Produsere/ drifte Fakturere Betaling Mobile Fast telefoni Internet Salg via Agent (ordre sendes KS KRS) Salg via Bluecom.no (kunde legger ordre via web) Ordreregistrering i BOSS/vCRM (manuelt av KS KRS) Ordreregistrering i BOSS/vCRM (Kunde/TM via web) OSS Project Leveranse i vcrm: Fast/Mobil telefoni Internet (IP total) Bluephone Billing i Kristiansand og fakturering via Payex Betalingsoppfølging via Payex (med egen ringing) Bluephone Combi-IP IP-VPN (vpn3) POI aksess ISP-tjenester TM intern (registreres in vcrm/webshop avh. av produkt) Salg via Wholesale (Forhandler registrer i web) TM ekstern (Selger registrer i web) Bedrift (inkl. Comnet) Ordreregistrering i webshop (Selger) Ordreregistrering i AHS (for nye kunder) (Selger) Ordreregistrering i OFS (for gamle kunder) (Selger) Valuechain being remodelled Leveranse i LSD/BLC: Linjer/samband Utstyr/Tjenester Bluephone Leveranse i KSS: Linjer Utstyr Tjenester Leveranse av linjer Levering av tjenester Fakturering CC Axapta (Bodø) Fakturering i Axapta (Oslo) Fakturering fra KDB (Oslo) Betalingsoppfølging via Sparebank 1, Kredinor på inkasso Betalingsoppfølging via SG Finans Betalingsoppfølging internt og inkasso via ABC Inkasso
Why an OSS project? Yesterday/today: Legacy systems pr M&A with product specific delivery, fault and performance platforms Limited system integration Manual processes In-house developed system person dependant Some systems lack monitoring Similar challenges in 3 countries Consequence: System consolidation difficult/not possible Resource intensive operations Lack of scalability in production Lack of flexibility
Effect goal for the project Improved competitive capabilities through reduced costs and improved quality in service production Reduce costs by: More efficient network and service operations on harmonised and less platforms Increased scalability and flexibility in production platforms => Faster time to market for products and services Increased data quality and visibility of resources => Less faults, better quality, faster fault resolution Improved information flow to Customer Care and Provisioning => Better technical visibility, better answers, faster response time
Phase-wise approach Due to system and platform interdependencies a phasewise approach for implementation was selected: Phase 1 = Establish resource inventory Phase 2 = Enable provisioning workflows in systems Phase 3 = Improved, flexible service delivery platform
system architecture
System architecture today www.bluecom.no.net vcrm partner.catchcom.com (webshop) BSS OSS BLC -------------- * Resource Inv. * ERX prov. vcrm CORE precious * Phys. Inventory * DSLAM prov. Catch Axapta LSD -------------- InfoVista (VF1) Performance Management CTH TT ejournal TT Jara B2B Logistikk Alcatel SAM/AWS Other Nagios (FM) NetSaint (FM) NetView (PM) RANCID (CM) AxxInsight (EM) VPNView (PM) VPNLog (FM) VPNSaint (FM) Netcool Fault Management OSS- RC HP- OV CA UniCenter VPNRancid (CM) Physical Network
Phase 1 system architecture OSS LSD BLC NetCracker NetCracker GUI API & Workflow NetCool Netcool Webtop2 Netcool Impact Inventory Netcool Omnibus Netcool Precision Discovery & Rec. SNMP Probe Syslog Probe Smart Monitors Active Disc. RANCID SAM AWS Precious Physical Network
Target architecture phase 2 LINK www.bluecom.no Partner portal.net vcrm Jara B2B Service Level Management Trouble Ticketing Performance Management NIS CORE Workflow management API & Workflow (microflow) management EMS & precious BSS OSS Fault Management Resource Inventory Service Inventory Physical Network
NetCracker modules bought Phase 2 Phase 1
Where are we now? Project status
Project activities Specification and requirements System design Data migration Today IDB NC Testing Deployment Phase 1 = 6 months + phase 2 = 6 months
Experiences so far Documentation documentation documentation Presales vs project mgmt vs implementation team Operational resources in a project Cultural differences
Summary Several valuechains merging to 1 OSS and BSS system separation OSS project starting with resource inventory Common provisioning workflows to be established This will hurt, but give long term effects
Thank you for your attention! John Eivind Skogøy John-eivind.skogoy@ventelo.no