Electricity Solutions and Distribution / 2011

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Gro Hovland
10 år siden
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1 1 1 Electricity Solutions and Distribution / 2011

Russia Division consists of power and heat generation and sales in Russia. It includes OAO Fortum and Fortum s slightly over 25% holding in TGC-1.

2 Power Division consists of Fortum s power generation, physical operation and trading as well as expert services for power producers. Heat Division consists of combined heat and power generation (CHP), district heating and cooling activities and business-tobusiness heating solutions. Russia Division consists of power and heat generation and sales in Russia. It includes OAO Fortum and Fortum s slightly over 25% holding in TGC-1. Electricity Solutions and Distribution Division is responsible for Fortum's electricity sales and distribution activities. It consists of two business areas: Distribution and Electricity Sales. 2 Electricity Solutions and Distribution / 2011

3 Electricity Solutions & Distribution Division 2011

ESD Operations Operations in Leading player in the Nordic energy market Sweden Finland Norway Estonia 119 employees 672 employees 515 employees 44 employees Responsible for Fortum's electricity sales

4 ESD Operations Operations in Leading player in the Nordic energy market Sweden Finland Norway Estonia 119 employees 672 employees 515 employees 44 employees Responsible for Fortum's electricity sales and distribution activities Owns and operates regional and distribution networks 1.6 million network customers Finland, Sweden, Norway and Estonia employees in total 1.2 million retail customers Finland, Sweden and Norway Develops and invests in future energy solutions Leading seller of eco-labelled and CO2 -free electricity 4 Electricity Solutions and Distribution / 2011

6 million network customers Finland, Sweden, Norway and Estonia 1.350 employees in total 1.

5 Customer Services Provides customer services for both Heat and ESD Division Customer interactions and sales Billing and Debt collection 388 employees in Finland, Sweden and Norway Annually More than 1,5 million calls handled More than s answered More than 10 million invoices produced More than 10 million payments processed 5 Electricity Solutions and Distribution / 2011

Annually More than 1,5 million calls handled More than 200 000 emails answered More than 10

6 Electricity Solutions & Distribution Division D I S T R I B U T I O N ELECTRICITY SALES & MARKETING N E W B U S I N E S S O P P O R T U N I T I E S C U S T O M E R S E R V I C E S 6 Electricity Solutions and Distribution / 2011

7 New Business

8 New Business New Business develops and invests in future energy solutions Examples of products: smart grids smart homes metering solutions micro production recharging infrastructure for electric cars In order to improve life for present and future generations 8 Electricity Solutions and Distribution / 2011

production recharging infrastructure for electric cars In order to improve

management solutions Micro production Distributed electricity generation Heat pumps

9 The scope of New Business includes five focus areas Scope of New Business activities Transport solutions Smart buildings and metering solutions Energy services Grid management solutions Micro production Distributed electricity generation Heat pumps and micro CHP (1) Distributed heating (närvärme) 9 Electricity Solutions and Distribution / 2011

10 Energy solutions in a climate positive house Home Energy Management System 10 Electricity Solutions and Distribution / 2011

Royal Seaport of Stockholm A prime example of sustainable urban development Vision Royal Seaport an international benchmark of sustainable urban development Mission and goals Build 10 000 new

11 Royal Seaport of Stockholm A prime example of sustainable urban development Vision Royal Seaport an international benchmark of sustainable urban development Mission and goals Build new apartments, work spaces and a wide harbour in Fossil fuel free-zone in 2030 CO2-emissions less than 1.5 tonne/person by 2025 (currently 4.5 tonne/person) Focus areas Efficient use of energy Climate-benign transport solutions Life style -issues Smart homes/buildings and Demand Response Distributed Energy production Integration and use of electric vehicles Energy storage for network support and DES Harbour control solution Smart power distribution Smart grid laboratory (part of Innovation Centre) 11

5 tonne/person) Focus areas Efficient use of energy Climate-benign transport solutions Life style -issues Smart homes/buildings and Demand Response Distributed Energy production

12 Sustainable house in Espoo Advanced sustainable building solutions by Skanska and Fortum As.Oy Espoon Adjutantti Building solutions Construction company Skanska taking full responsibility of overall solutions 12 Electricity Solutions and Distribution / 2011

Oy Espoon Adjutantti Building solutions Construction company

13 Stor installasjon med Stockholms Parkering i Vartofta garasjen i Stockholm Installasjon av 10 ladestolper på INSPIRIA Science Center i Sarpsborg. Fortum s Showroom i Helsingfors, testområde for hurtigladere og vanlige ladestolper

14 IT Infrastruktur Installasjon, drift & vedlikehold Kundeservice

15 Våre ladestolper er smarte, driftssikre og låsbare Vi har løsninger for både inne- og utemiljøer. Vi samarbeider med ledende leverandører som Garo, Ensto, Epyon og Circutor. Ladestolpene kan kommunisere via GPRS. Høy sikkerhet med låsbare uttak.

Vi samarbeider med ledende leverandører som Garo, Ensto,

16 Forretningsområder IQ Home & Office Charging Public Charging Fast Charging

17 Mobilen er nøkkelen Med mobiltelefonen blir det enkelt og sikkert for kundene å lade elbilen. Åpen løsning - tilgjengelig for alle! Brukeren finner raskt nærmeste ledige ladestolpe. Via mobilen/sms låses ladestolpen opp deretter identifiseres kunden, registreres ladningen og evt. administrasjon av betaling

Brukeren finner raskt nærmeste ledige ladestolpe.

18 Charge & Drive er en fullserviceløsning Vi overvåker ladestolpene 24 timer i døgnet, året rundt. Vi kontrollerer ladestolpene 2 ganger pr år. Vi har en døgnbemannet kundeservice som kan svare på spørsmål. Vår kundeservice kan også fjernåpne ladestolpene, f.eks. om det skulle oppstå en feil. Telefonnummeret till kundeservice står på alle ladestolpene

Vi har en døgnbemannet kundeservice som kan svare på spørsmål.

19 Kontaktpersoner Jan Haugen Head of Charge & Drive Norway Mail: Johan Ander Head of Charge & Drive Nordic Mail:

com +47 907 45 215 Johan Ander Head of Charge

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Electricity Solutions and Distribution / 2011

1 1 Electricity Solutions and Distribution / 2011 Power Division consists of Fortum s power generation, physical operation and trading as well as expert services for power producers. Heat Division consists