RPA and Virtual Workers. Hva er RPA? Hvilke effekter kan dette gi din virksomhet?

Transkript

1 RPA and Virtual Workers Hva er RPA? Hvilke effekter kan dette gi din virksomhet?

2 Vegard Tronhus Jobbet med digitale forretningsprosesser i hele yrkeskarrieren Ansatt, Leder, Styre, Aksjonær, Konsulent/Sparringspartner Markedsbakgrunn fra NMH Bransjeerfaring Telecom,.com, Mobilt innhold, Regnskap/Økonomi Hjelper Norges største og mest fremoverlente virksomheter til å implementere RPA og virtuelle ansatte 2

3 Perspektiv Krav til rask utvikling Høy endringstakt Datadrevet Bruk av økende antall standard programvare Kamp om «de beste hodene» Erkjenne perspektivet Tilrettelegge for «Fast Failure» - eksperimentere (mest og raskest) til lavest mulig kostnad Lean og Agile tilnærming Bygge forståelse, kompetanse og engasjement for reisen i hele organisasjonen Bruke «de beste hodene» der hvor de skaper mest verdi Riktige måleparametere 3

4 Agenda Hva er RPA Effekter Typiske bruksområder Noen råd på veien Spørsmål Objective for todays session: Try to give You a conceptual understanding of the possibilities and restraints within the journey of implementing RPA and Virtual Workers 4

5 HVORDAN ville din virksomhet sett ut hvis DU hadde 50 «utførende» ANSATTE til en kostnad tilsvarende 1 ANSATT

6 The characteristics of RPA robot Works 24 hours a day 365 days a year. Will only need a normal login credentials and access Will never be sick, never take a break or vacation Can be trained to preform all your rule- and scenariobased business processes. Can only do one process at the time. Will never forget what you have though him. Will always preform your rules of business. Will never do mistakes, and will never leave you. Works in machine speed (app. 5 times quicker than your best employee - dependent of the speed of your underlaying software) 6

7 Cost / Benefit Cost of Training Cost of Training Cost of maintenance Cost of Error handling Cost of maintenance No Errors Cost of Execution No Cost of Execution 7

8 What is RPA & Virtual Workers? What is Robotic Process Automation RPA is a software 'robot' or a software application that replicates the actions of a human being Interacting with the user interface of a computer system UNIVERSAL TOOL THAT ACCESS ALL YOUR EXISTING PROGRAMS the robots access end-user computer system exactly as human do with the existing access control mechanism. No need for special competence per software - can also use DB connections, API and webservices NON-DISRUPTIVE the robots do not disturb underlying computer systems, as traditional programming or API programing can do. TIME TO MARKET RPA automation is very quick to build and launch (2-4 weeks). Is perfect for business processes that is evolving and changing. RPA IS PERFECT FOR AN LEAN AND AGILE APPORACH where you can get quick results and can try a little learn a lot LOW ENTRY BARRIER When we train the robots we are using flowcharts and definitions are created graphicly by drag n drop. No need for advanced IT skills to master the tool BUSINESS USER FRIENDLY training and maintain the robots RPA do not need advanced IT-skills, that s why RPA originates inside business operation. You will get more personnel that can do automation work. 8

9 What can Robots do and their main effects OPERATION EFFICENCY Processes will go faster and use less human capital. Work can be prepared to the employees so they focus on value adding work and customer relations. Don t use high skilled employers to perform unsupported ruled based processes. RPA robots can typically do all pretrained ruled-based business processes RPA robots can do rulebased choices RPA robots need digital and structured data RESOURCE MANAGEMENT By using RPA you can do a 24/7/365 operation. Be more flexible, and be able to do advanced scheduling and prioritizing. BETTER CUSTOMER USER EXPERIENCE using RPA will give your clients or internal departments quicker response 24/7, and enables you to offer more self-service, client adapted communications and reduce lead time. BETTER EMPLOYEER EXPERIENCE using RPA will make your employees get more challenging tasks, get motivated, will build understanding and initiative for the standardization and digitalization process. QUALITY IMPROVEMENT the robot will never do mistake, and will always preform by your rules of business. IMPROVE COMPLIENCE & CONTROLL Use RPA to do your compliance work, reconciliation, and other controls. IMPROVE ANALYTICS & PREDICTIONS Get more knowhow and insight. Train the robots to prepare the analysis when you want. 9

10 RPA is great for Self Service Back Office tasks HR / Accounting / Other Data Migration Reporting Analysis and Trends RPA is becoming an essential tool for more and more businesses looking to: reduce cost, enhance accuracy, increase scalability boost productivity and increase compliance Missing interfaces Legacy systems Control / Quality Assurance Consolidation / Data Quality Inbound: EndContactWork Onboarding / Offboarding Clients HR - Partners 10

11 Noen råd på veien «Det går alltid ett tog» Forstå og evaluer mulighetsbildet for din bedrift/bransje Nye dører vil åpnes og prioriteringer vil kunne endres «Seeing is believing» Velg riktig prosess Utnytt engasjementet Søk hjelp «Plan for success» Teknisk plattform Bygg intern kompetanse - Centre of Excellence Toppledelse forankring og tilgang til interne resurser Bruk RPA med forskjellige perspektiv Strategisk perspektiv RPA som et av flere verktøy for å nå strategiske mål Operasjonelt perspektiv RPA som et verktøy til å løse manuelle oppgaver uten systemstøtte Utviklingsperspektiv RPA kan løse problemstillinger uten å «tilbakebetale teknisk gjeld» AdHoc perspektiv 11

12 Takk for meg Spørsmål / Kommentarer Jeg er her resten av dagen og kvelden kom bort om du vil diskutere noe Tilgjengelig i etterkant av seminaret på mobil, epost, LinkedIn 12