career education program guide

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1 career education program guide Why choose New Horizons? Over 98% of New Horizons clients would recommend New Horizons to others. Over 70% of the new knowledge and skills learned at New Horizons are applied on the job within the first eight weeks. Over 59% of New Horizons students state that the training received was crucial to their job performance. michigan

2 How Do You Want to Learn? At New Horizons, we understand no two people learn the same way. To help you meet your training goals, we provide a comprehensive learning experience to effectively maximize your potential. With multiple delivery methods and a consistent curriculum over each of them, New Horizons can ensure the quality of your training no matter how you choose to learn. New Horizons training can be delivered via the following methods: Instructor-Led Training is held in a classroom with an instructor and a group of students. Students receive courseware, listen to lecture from the instructor, and participate in group and individual activities. Online LIVE is New Horizons classrooms on the Web. A true distance learning option, each student logs into a website to view the live instructor s remote delivery. Students can ask questions, participate in group activities, and complete lab exercises all directed by the instructor over the Internet. Mentored Learning is a personalized mentor-assisted method of delivery. Training is held in the classroom and each student works independently at their own workstation. Using courseware, video lecture and lab exercises, students progress through the material at their own pace. Additionally, they have access to an instructional mentor in the classroom and/ or a live, online connection. Mentored Learning is also available in an online format for remote users and can be pre-loaded on a mobile device for users on the go. Online ANYTIME is a self-paced, online learning subscription that provides students with access to the course content and exercises 24 hours a day, 7 days a week. Students can log into the website from anywhere with an Internet connection to view the training and complete the lessons. Content can be repeated as necessary by the student throughout the duration of the subscription. New Horizons: Success Starts Here In today s competitive landscape, companies demand expertise. To ensure companies hire the right people, they look for professionals who have the right skills. New Horizons helps you gain the skills you need to accelerate your career. Stability and Experience New Horizons of Michigan is a franchise of New Horizons Computer Learning Centers, Inc., a subsidiary of New Horizons Worldwide, Inc., the largest provider of IT training and professional development services worldwide. New Horizons is the best-positioned training provider, with the largest international network that includes over 2,100 classrooms, more than 2,400 instructors, in 60 countries, and delivers over 3,000,000 student days of training per year. New Horizons of Michigan is recognized within the training industry as an organization with high-quality delivery standards offering a full range of learning solutions for Information Technology, PC Desktop Applications, Project Management, Business Skills, and Healthcare Information Management. With over 5,000 corporate customers and thousands of individual customers, New Horizons continually evaluates the training industry to ensure we provide training services that keep pace with the rapid advances in technology and healthcare. In fact, over 98% of New Horizons clients would recommend New Horizons to others. Solid Partnerships Over the years, New Horizons has developed strategic partnerships with the world s leading technology companies and influential industry associations to provide students with the latest curriculum and best practices. We are committed to continually meeting the stringent standards set forth by each partner to maintain authorized status: Microsoft Gold Certified Learning Partner Cisco Learning Partner Associate Project Management Institute (PMI) Registered Education Provider (R.E.P.) CompTIA Authorized Partner Program (CAPP) Adobe Authorized Training Center (AATC) EC-Council Accredited Training Center (ATC) Novell Gold Training Services Provider Citrix Authorized Learning Center (CALC) Approved as an Authorized Provider by the International Association of Career Education and Training (IACET) National Healthcareer Association (NHA) Certification Exam Delivery Site Prometric Authorized Exam Delivery Site VUE Authorized Exam Delivery Site New Horizons offers training options that provide you with the skills you need to advance your career or start a new career. Many instructor-led training programs offered by New Horizons are approved by the Michigan State Approving Agency for veteran training. Please contact a Career Consultant for more information. New Horizons of Michigan is licensed by the Michigan Department of Energy, Labor and Economic Growth. 2

3 Table of Contents PC Technician Program 5 Computer Support Specialist Program 6-7 Design & Media Program 8 Administrative Assistant Program 9 Office Specialist Program 9 A+ Certification Program 10 Network+ Certification Program 10 Office Essentials Program 11 Accounting Essentials Program 11 IT Support Specialist Program Database Developer Program 14 Senior Database Administrator Program 15 Senior Web Developer Program 16 Web Developer Program 17 Web Designer Program Senior IT Support Specialist Program Computer Essentials Program 22 Information Technology Specialist Program 23 Network Administrator Program Project Management Professional (PMP) Certification Program 27 Project+ Certification Program 28 Lean Six Sigma Black Belt Program 29 Lean Six Sigma Green Belt Program 29 Business Operations Specialist Program 30 Business Management Analyst Program 31 Healthcare Administration Program 33 Medical Billing & Coding Program 34 Find it Quick Program Hours & Pricing Holiday Schedule Faculty & Staff Policies & Procedures Locations & Maps Your Career Education Support Team Director of Admissions Ensures that all students are treated fairly and receive quality service from their Career Consultant and Student Services Department Supervises funding processes and coordinates compliance with state guidelines for training institutions Assists with the development and administration of training programs Career Consultant Helps you identify your career goals Helps you determine which Career Education Program best suits your needs Provides you with tuition financing options Assists with making any necessary changes to your program Student Services Processes initial program enrollments Processes schedule change requests Orders and organizes distribution of materials (exam vouchers, exam preparation tools, elearning, etc.) Provides transcripts upon request Monitors student attendance and progress Placement Coordinator Coaches students in resume writing and interview preparation Reviews resumes Participates in job fairs Partners with staffing agencies and local companies to identify placement opportunities Jan

4 Information Technology Career Opportunities With continuous advancements in technology the need for skilled Information Technology professionals is ever-present. If you are entering the IT field or are already part of it and you want to broaden your career opportunities, consider New Horizons as your partner of choice to help you reach your goals. Why consider a career in Information Technology? Employment of Computer Support Specialists is expected to increase by 14% from 2008 to 2018, faster than the average for all occupations. Network Analysts rank as the #2 fastest-growing occupation through 2018 with a growth rate of 53%. Application Developers rank as the 15th fastest-growing occupation through 2018 with a growth rate of 34%. Employment of Network Administrators is expected to increase by 23% from , much faster than the average for all occupations. Source: U. S. Department of Labor, Bureau of Labor Statistics New Horizons Career Education Programs offer you the skills and certifications necessary to start or advance your career in the IT industry. Our programs combine industry certification and hands-on training from certified instructors to prepare you for the real-life situations you will encounter on the job. 4

5 PC Technician Program The PC Technician Program provides students with the skills and certifications necessary to accelerate their career in Information Technology. The program includes training toward achievement of A+ and Network+ certifications. A+ Certification indicates technical ability and signifies the competence to support a wide variety of hardware and software. Network+ Certification validates that students have the knowledge needed to use and maintain a wide range of networking technologies and have proficiency in networking administration and support. assessments related to Windows Level 1. Core Courses (244 hours) A+ Essentials (81 hours) A+ Practical Application (81 hours) Network+ (81 hours) Core Certifications (3 exams required) A+ Network+ PC Technician Technology Specialist Desktop Support Specialist O*NET Code Hours / 6-9 Months $5,000 To achieve A+ certification you must pass both the A+ Essentials and the A+ Practical Application exams. Training + Certification SUCCESS ELEVATE YOUR SKILLS 5

6 Computer Support Specialist Program The Computer Support Specialist Program provides students with the skills and certifications necessary to provide technical assistance to computer system users. Computer Support Specialists answer questions or resolve computer problems for clients in person, via telephone or from remote location. They may also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. This program provides students with additional opportunities to master prerequisite skills or advanced learning to accelerate their careers. Computer Support Specialist: Windows Administration assessments related to Windows Level 1, A+, Network+ and 6424 Fundamentals of Windows Server 2008 Active Directory. Core Courses (130 hours) 50322A Configuring and Administering Windows 7 (81 hours) 6292A Installing and Configuring Windows 7 Client (49 hours) Core Certifications (1 exam required) MCTS Windows 7, Configuration Computer Support Specialist Field Service Technician IT Specialist O*NET Code Elective Exams Related to prerequisites or advanced learning. Strata IT Fundamentals Strata Green IT A+ Essentials A+ Practical Application Network+ Security+ Server+ Project + PMP or CAPM ICND1 ICND2 Certified Ethical Hacker ITIL V3 Foundation MCTS MCITP MOS Hours / 3-6 Months $5,000 Strata IT Fundamentals (81 hours) Strata Green IT (81 hours) A+ Essentials (81 hours) A+ Practical Application (81 hours) Network+ (81 hours) Security+ (81 hours) Server+ (81 hours) Project+ (81 hours) PMP Applying Project Management Methodology and Exam Prep (35 hours) ICND 1: Interconnecting Cisco Networking Devices Part 1 (81 hours) ICND 2: Interconnecting Cisco Networking Devices Part 2 (81 hours) CVOICE: Cisco Voice Over IP (81 hours) Elective Courses or Advanced Learning Elective Courses (select 32 hours) Computer Support Specialist: Exchange Server Administration assessments related to Windows Level 1, A+ and Network+. Core Courses (81 hours) 10135A Configuring, Managing and Troubleshooting Microsoft Exchange Server 2010 (81 hours) Core Certifications (1 exam required) MCTS Exchange Server 2010, Configuration Elective Courses (select 81 hours) IUWNE: Implementing Cisco Unified Wireless Networking Essentials (81 hours) IINS: Implementing Cisco IOS Network Security (81 hours) Certified Ethical Hacker (81 hours) ITIL v3 Foundation (49 hours) VMware vsphere 4 with VMware ESX 4 and vcenter 6 (81 hours) Microsoft Technical Courses (16-81 hours each) Project Management Courses (16-81 hours each) Desktop Applications Courses (16-37 hours each) Business Skills Courses (16-33 hours each) Other elective courses/exams may be available based on experience or area of interest.

7 Computer Support Specialist: Business Server Administration assessments related to Windows Level 1, A+ and Network+. Core Courses (81 hours) 6445A Implementing and Administering Windows Small Business Server 2008 (81 hours) Core Certifications (1 exam required) MCTS Small Business Server 2008, Configuration Elective Courses (select 81 hours) Computer Support Specialist: Server Virtualization assessments related to Windows Level 1, A+ and Network+. Core Courses (130 hours) 6422 Implementing and Managing Windows Server 2008 Hyper-V (49 hours) 10215A Implementing and Managing Microsoft Server Virtualization (81 hours) Core Certifications (1 exam required) MCTS Windows Server 2008 R2, Server Virtualization Elective Courses (select 32 hours) Computer Support Specialist: Project Management assessments related to Windows Level 1, Excel Level 1, and Project Management Fundamentals. Core Courses (49 hours) 5927A Microsoft Office Project 2007, Managing Projects (49 hours) Core Certifications (1 exam required) MCTS Microsoft Office Project 2007, Managing Projects Elective Courses (select 113 hours) Computer Support Specialist: Cisco Networking assessments related to Windows Level 1, A+ and Network+. Core Courses (81 hours) ICND1 Interconnecting Cisco Networking Devices Part 1 (81 hours) Core Certifications (1 exam required) Cisco Certified Entry Networking Technician (CCENT) Elective Courses (select 81 hours) Computer Support Specialist: Ethical Hacking assessments related to A+, Network+ and Security+. Core Courses (81 hours) Certified Ethical Hacker (81 hours) Core Certifications (1 exam required) Certified Ethical Hacker (CEH) Elective Courses (select 81 hours) Computer Support Specialist: ITIL assessments related to Windows Level 1, A+ and Network+. Core Courses (49 hours) ITIL v3 Foundation (49 hours) Core Certifications (1 exam required) ITIL v3 Foundation Elective Courses (select 113 hours) Computer Support Specialist: CompTIA assessments related to Windows Level 1 and the selected core course: Security+: A+ and Network+ Server+: A+ and Network+ Linux+: A+, Network+ and some experience with Linux operating system Project+: Project Management Fundamentals Core Courses (81 hours) Security+ (81 hours) OR Server+ (81 hours) OR Linux+ (81 hours) OR Project+ (81 hours) Core Certifications (1 exam required) Security+ OR Server+ OR Linux+ OR Project+ Elective Courses (select 81 hours) 7

8 Design & Media program None The Design & Media Program includes training on software from the most highly recognized names in the industry such as Adobe and Microsoft. By mastering the cutting-edge technology available today, you will learn how to design and administer print, web and digital projects whether for personal or business use. This program includes 14 days (91 hours) of instructor-led training in graphics, desktop applications, and business skills. Students select their preferred courses based on their area(s) of interest. From entry-level to expert, you can choose from a wide variety of training options regardless of your skill level. Graphic Designer Web Designer Web Administrator Desktop Publisher Publishing Coordinator Digital Image Specialist $4,000 O*NET Codes , , Hours / 6-9 Months ACCELERATEDa P R O G R A M CREATIVE thinker Core Courses (select 91 hours) Acrobat Level 1 (6.5 hours) Dreamweaver Levels 1-3 (6.5 hours each) Expression Web Levels 1-2 (6.5 hours each) Flash Levels 1-3 and Workshop ( hours each) Illustrator Levels 1-2 (6.5 hours each) InDesign Levels 1-2 (6.5 hours each) InfoPath Levels 1-2 (6.5 hours each) Photoshop Levels 1-2. Photo Printing & Color, Web production, and Workshop ( hours each) Publisher Level 1 (6.5 hours) SharePoint Designer Levels 1-2 (6.5 hours each) Web Design with XHTML, HTML and CSS Levels 1-3 (6.5 hours each) Web Development with Cascading Style Sheets (13 hours) Windows SharePoint Services Levels 1-2 (13 hours each) XML An Introduction (6.5 hours) Other PC Desktop Applications courses ( hours each) Business Skills courses ( hours each) Core Certifications (select 2) ACA in Web Communication using Adobe Dreamweaver ACA in Rich Media Communication using Adobe Flash ACA in Visual Communication using Adobe Photoshop For a complete listing of available PC Desktop Applications and Business Skills courses, please see your Career Consultant or visit our website at www. newhorizons.com. Certification versions (CS4, CS5, etc.) are available as they are released by Adobe. Students must take the ACA exam versions available and will not be eligible for future upgrades when new exam versions are released. 8

9 Administrative Assistant program The Administrative Assistant Program is designed to teach students the skills necessary to provide excellent administrative support in an office environment. Students will receive training on Microsoft Office applications as well as business skills training in areas such as time management and customer service. Administrative Assistant Executive Assistant Customer Service Administrator $5,000 O*NET Codes , , , , , , , , , Hours / 3-6 Months ACCELERATEDa P R O G R A M assessments related to Windows Level 1. Core Courses (123 hours) Word Levels 1, 2 & 3 (19.5 hours) Excel Levels 1, 2 & 3 (19.5 hours) Outlook Levels 1 & 2 (13 hours) PowerPoint Levels 1 & 2 (13 hours) Project Level 1 (6.5 hours) Advanced Interpersonal Communication (6.5 hours) Business Etiquette (6.5 hours) Effective Business Writing (6.5 hours) Effective Time Management (6.5 hours) Fundamentals of Customer Service (6.5 hours) Grammar Essentials (6.5 hours) Organizational Skills (6.5 hours) Project Management Fundamentals (6.5 hours) Core Certifications (4 exams required) Microsoft Office Specialist (MOS) Word Microsoft Office Specialist (MOS) Excel Microsoft Office Specialist (MOS) Outlook Microsoft Office Specialist (MOS) PowerPoint Office Specialist program The Office Specialist Program enables you to become a highly proficient expert on Microsoft Office products, the world s leading business productivity applications. The Office Specialist Program includes training to prepare you for Microsoft Office Specialist (MOS) certification exams. Having MOS certifications on your resume can provide you with a higher level of opportunity in the hiring, placement, and career development process. The certification is a valuable credential recognized worldwide as proof that you have the desktop computing skills needed to work more productively. Office Assistant Customer Service Representative Accounting Assistant Bookkeeping Administrator $3,000 O*NET Codes , , , , , , , , , Hours / 6-12 Months None Core Courses (select 228 hours) Access Levels 1, 2 & 3 ( hours each) Excel Levels 1, 2 & 3 (16 hours each) Excel Tips, Tricks & Macros (16 hours) Grammar Essentials (16 hours) Outlook Levels 1 & 2 (16 hours each) PowerPoint Levels 1 & 2 (16 hours each) Project Levels 1 & 2 ( hours each) Windows Levels 1 & 2 (16 hours each) Word Levels 1 & 2 & 3 (16 hours each) Other PC Desktop Applications courses (16-49 hours) Other Business Skills courses ( hours each) Core Certifications (select 4) Microsoft Office Specialist (MOS) Word Microsoft Office Specialist (MOS) Excel Microsoft Office Specialist (MOS) Outlook Microsoft Office Specialist (MOS) PowerPoint Microsoft Office Specialist (MOS) Access For a complete listing of available PC Desktop Applications and Business Skills courses, please see your Career Consultant or visit our website at 9

10 A+ Certification program The A+ Certification Program provides students with the skills and competence to support a wide variety of hardware and software. The A+ Certification also helps students become more effective in an existing IT capacity and acts as a stepping stone toward other technical certifications. Developed by the Computing Technology Industry Association (CompTIA), the program is supported by industry leaders such as Microsoft, Dell, Hewlett-Packard and Novell. Learn to understand CPUs, memory, storage media, modems, network interface cards, and peripherals. Also learn how to install and configure various Windows operating systems and applications. Students earning their A+ certification will be prepared to be a successful computer service technician. assessments related to Windows Level 1. Core Courses (162 hours) A+ Essentials (81 hours) A+ Practical Application (81 hours) Core Certification (2 exams required) A+ To achieve A+ certification you must pass both the A+ Essentials and the A+ Practical Application exams. PC Technician Technical Support Representative Computer Support Specialist O*NET Code Hours / 3-6 Months $3,500 Network+ Certification program The Network+ Certification Program provides students with the skills and competence to advance their career in Information Technology. Earning Network+ Certification means you have the knowledge needed to use and maintain a wide range of networking technologies and validates your proficiency in networking administration and support. Developed by the Computing Technology Industry Association (CompTIA), the program is supported by industry leaders such as Microsoft, Dell, Hewlett-Packard and Novell. Before attending the core course, students assessments related to Windows Level 1 and A+ certification. Core Course (81 hours) Network+ (81 hours) Core Certification (1 exam required) Network+ Network Technician Network Maintenance Technician Field Service Representative O*NET Code Hours / 3-6 Months $2,

11 Office Essentials program The Office Essentials Program provides students with fundamental computer software and business skills. Students will learn how to type, use a keyboard and mouse to navigate on a computer, and utilize office productivity software. Students will also receive training in areas such as communication, time management, grammar, business writing, organization, and customer service. Executive / Administrative Assistant Office Assistant Customer Service Representative Accounting Assistant O-NET Code , , , , , Hours / 9-12 Months $9,500 ACCELERATEDa P R O G R A M None Core Courses (468 hours) Intro to Keyboarding (13 hours) Keyboarding Practicum (6.5 hours) Intro to PCs (6.5 hours) Windows Levels 1 & 2 (13 hours) Word Levels 1, 2 & 3 (19.5 hours) Excel Levels 1, 2 & 3 (19.5 hours) PowerPoint Levels 1 & 2 (13 hours) Outlook Levels 1 & 2 (13 hours) Microsoft Office Practicum (195 hours) Strata IT Fundamentals Strata IT Fundamentals Practicum Grammar Skills (6.5 hours) Etiquette (6.5 hours) Effective Business Writing (6.5 hours) Advanced Interpersonal Communication (6.5 hours) Effective Time Management (6.5 hours) Organizational Skills (6.5 hours) Excellence in Service (6.5 hours) Core Certifications (3 exams required) CompTIA Strata IT Fundamentals Microsoft Office Specialist (MOS) Word Microsoft Office Specialist (MOS) Excel Accounting Essentials program The Accounting Essentials Program provides students with the skills and certifications necessary to manage the processing of business transactions and interpret reports. Students will learn common accounting terminology; the fundamentals of business financial statements; debits and credits using the double entry accounting method; key accounting entries; how to set up, record and report inventory and payroll transactions; solutions to automate the accounting process; and streamlining data between the accounting and office systems. Payroll / Timekeeping Assistant Procurement Assistant Executive / Administrative Assistant Administrative Support Specialist O*NET Code , , , , Hours / 6-9 Months Tuition $4,000 ACCELERATEDa P R O G R A M None Core Courses (91 hours) Mastering Auditing Entries (6.5 hours) Mastering Correction of Accounting Errors (6.5 hours) Mastering Payroll (6.5 hours) Mastering Depreciation (6.5 hours) Mastering Inventory (6.5 hours) Mastering Internal Controls (6.5 hours) QuickBooks Level 1 (6.5 hours) Principles of Accounting (6.5 hours) Word Levels 1, 2 & 3 (6.5 hours each) Excel Levels 1, 2 & 3 (6.5 hours each) Core Certifications (6 exams required) Microsoft Office Specialist (MOS) Word Microsoft Office Specialist (MOS) Excel Certified Bookkeepers (CBs) (4 exams) 11

12 IT Support Specialist Program The IT Support Specialist Program provides students with the skills and certifications necessary to provide technical assistance to computer system users. IT Support Specialists answer questions or resolve computer problems for clients in person, via telephone or from remote location. They may also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. This program provides students with additional opportunities to master prerequisite skills or advanced learning to accelerate their careers. IT Support Specialist Help Desk Technician Field Service Technician O*NET Code Hours / 6-9 Months $7,500 IT Support Specialist: Enterprise Desktop Support assessments related to A+, Network+ and 6424 Fundamentals of Windows Server 2008 Active Directory. Core Courses (211 hours) 50322A Configuring and Administering Windows 7 (81 hours) 6292A Installing and Configuring Windows 7 Client (49 hours) 50331B Windows 7, Enterprise Desktop Support Technician (81 hours) Core Certifications (2 exams required) MCTS Windows 7, Configuration MCITP Enterprise Desktop Support Technician 7 Elective Courses (select 33 hours) IT Support Specialist: Enterprise Desktop Administration assessments related to A+, Network+ and 6424 Fundamentals of Windows Server 2008 Active Directory. Core Courses (211 hours) 50322A Configuring and Administering Windows 7 (81 hours) 6292A Installing and Configuring Windows 7 Client (49 hours) 6294A Planning and Managing Windows 7 Desktop Deployments and Environments (81 hours) Core Certifications (2 exams required) MCTS Windows 7, Configuration MCITP Enterprise Desktop Administrator 7 Elective Courses (select 33 hours) 12

13 IT Support Specialist: Enterprise Messaging Administration Before attending the core courses, students must complete or pass competency assessments related to A+, Network+ and 6424 Fundamentals of Windows Server 2008 Active Directory. Core Courses (162 hours) 10135A Configuring, Managing and Troubleshooting Microsoft Exchange Server 2010 (81 hours) Designing and Deploying Messaging Solutions with Microsoft Exchange Server 2010 (81 hours) Core Certifications (2 exams required) MCTS Exchange Server 2010, Configuration MCITP Enterprise Messaging Administrator 2010 Elective Courses (select 82 hours) Strata IT Fundamentals (81 hours) Strata Green IT (81 hours) A+ Essentials (81 hours) A+ Practical Application (81 hours) Network+ (81 hours) Security+ (81 hours) Server+ (81 hours) Project+ (81 hours) PMP Applying Project Management Methodology and Exam Prep (35 hours) ICND 1: Interconnecting Cisco Networking Devices Part 1 (81 hours) ICND 2: Interconnecting Cisco Networking Devices Part 2 (81 hours) CVOICE: Cisco Voice Over IP (81 hours) Elective Courses or Advanced Learning IT Support Specialist: Enterprise Project Management Before attending the core courses, students must complete or pass competency assessments related to Windows Level 1, Excel Level 1, Project Management Fundamentals. Core Courses (179 hours) 5927A Microsoft Office Project 2007, Managing Projects (49 hours) 5928A Microsoft Office Project Server 2007, Managing Projects (49 hours) 5929A Microsoft Office Project Server 2007, Managing Projects and Programs (81 hours) Core Certifications (3 exams required) MCTS Microsoft Office Project 2007, Managing Projects MCTS Microsoft Office Project Server 2007, Managing Projects MCITP Enterprise Project Management with Microsoft Office Project Server 2007 Elective Courses (select 65 hours) No Elective Exams IUWNE: Implementing Cisco Unified Wireless Networking Essentials (81 hours) IINS: Implementing Cisco IOS Network Security (81 hours) Certified Ethical Hacker (81 hours) ITIL v3 Foundation (49 hours) VMware vsphere 4 with VMware ESX 4 and vcenter 6 (81 hours) Microsoft Technical Courses (16-81 hours each) Project Management Courses (16-81 hours each) Desktop Applications Courses (16-37 hours each) Business Skills Courses (16-33 hours each) IT Support Specialist: Cisco Networking Before attending the core courses, students must complete or pass competency assessments related to A+ and Network+. Core Courses (162 hours) ICND1 Interconnecting Cisco Networking Devices Part 1 (81 hours) ICND2 Interconnecting Cisco Networking Devices Part 2 (81 hours) Core Certifications (2 exams required) Cisco Certified Network Associate (CCNA) Elective Courses (select 82 hours) Elective Exams Related to prerequisites or advanced learning. Strata IT Fundamentals Strata Green IT A+ Essentials A+ Practical Application Network+ Security+ Server+ Project + PMP or CAPM ICND1 ICND2 Certified Ethical Hacker ITIL V3 Foundation MCTS MCITP MOS Other elective courses/exams may be available based on experience or area of interest. 13

14 Database developer program The Database Developer Program provides students with the skills and certifications necessary to design strategies for enterprise database systems and set standards for operations, programming and security. Database Developers design and construct large relational databases, integrate new systems with existing warehouse structure, and refine system performance and functionality. This program provides students with additional opportunities to master prerequisite skills or advanced learning to accelerate their careers. Database Developer Database Architect Database Administrator O*NET Code Hours / Months $15,000 assessments related to Basic Keyboarding Skills, Access Levels 1-3, and SQL Querying Level 1. Core Courses (211 hours) 2778A Writing Queries Using Microsoft SQL Server 2008 Transact-SQL (49 hours) 6231A Maintaining a Microsoft SQL Server 2008 Database (81 hours) 6232A Implementing a Microsoft SQL Server 2008 Database (81 hours) Core Certifications (4 exams required) MCTS Microsoft SQL Server 2008, Implementation and Maintenance MCTS Microsoft SQL Server 2008, Database Development MCITP Database Administrator 2008 MCITP Database Developer 2008 Elective Courses (select 277 hours) think Elective Exams Related to prerequisites or advanced learning. Strata IT Fundamentals Strata IT Fundamentals (81 hours) Strata Green IT A+ Essentials (81 hours) A+ Practical Application (81 hours) Network+ (81 hours) Security+ (81 hours) Server+ (81 hours) Project+ (81 hours) PMP Applying Project Management Methodology and Exam Prep (81 hours) Elective Courses or Advanced Learning ITIL v3 Foundation (49 hours) Microsoft Technical Courses (16-81 hours each) Project Management Courses (16-81 hours each) Desktop Applications Courses ( hours each) Business Skills Courses ( hours each) Other elective courses/exams may be available based on experience or area of interest. Strata Green IT A+ Essentials A+ Practical Application Network+ Security+ Server+ Project + PMP or CAPM ITIL V3 Foundation MCTS MCITP MOS 14

15 Senior Database Administrator Program The Senior Database Administrator Program provides students with the skills and certifications necessary to coordinate changes to computer database management systems. Database Administrators may plan, coordinate and implement security measures to safeguard computer databases. This program provides students with additional opportunities to master prerequisite skills or advanced learning to accelerate their careers. Database Administrator O*NET Code Hours / 6-9 Months $7,500 assessments related to Basic Keyboarding Skills, Access Levels 1-3, and SQL Querying Level 1. Core Courses (211 hours) 2778A Writing Queries Using Microsoft SQL Server 2008 Transact-SQL (49 hours) 6231A Maintaining a Microsoft SQL Server 2008 Database (81 hours) 6232A Implementing a Microsoft SQL Server 2008 Database (81 hours) Core Certifications (2 exams required) MCTS Microsoft SQL Server 2008, Implementation and Maintenance MCITP Database Administrator 2008 Elective Courses (select 33 hours) Hands-on LEARNING 15

16 Elective Exams senior web developer program The Senior Web Developer Program provides students with the skills and certifications necessary to develop and design web applications and web sites. Web Developers create and specify architectural and technical parameters and direct web site content creation, enhancement and maintenance. This program provides students with additional opportunities to master prerequisite skills or advanced learning to accelerate their careers. Web Architect Web Developer.NET Developer O*NET Code Senior Web Developer: Windows Development assessments related to XHTML Level 1, XML Level 1 or 50062, 2667 & Core Courses (180 hours) 2956B Core Foundations of Microsoft.NET 2.0 Development (49 hours) 2957B Advanced Foundations of Microsoft.NET 2.0 Development (49 hours) 2546B Core Windows Forms Technologies with Microsoft Visual Studio 2005 (49 hours) 2547A Advanced Windows Forms Technologies with Microsoft Visual Studio 2005 Core Certifications (3 exams required) MCTS Microsoft.NET Framework, Application Development Foundation MCTS Microsoft.NET Framework 3.5, Windows Forms Application Development MCPD Windows Developer on Visual Studio 2008 Elective Courses (select 308 hours) Hours / Months $15,000 Senior Web Developer: ASP.NET Development assessments related to XHTML Level 1, XML Level 1 or 50062, 2667, 4994 & Core Courses (131 hours) 2956B Core Foundations of Microsoft.NET 2.0 Development (49 hours) 2957B Advanced Foundations of Microsoft.NET 2.0 Development (49 hours) 6463A Visual Studio 2008: ASP.NET 3.5 Core Certifications (5 exams required) MCTS Microsoft.NET Framework, Application Development Foundation MCTS Microsoft.NET Framework 3.5, ASP. NET Application Development MCPD ASP.NET Developer 3.5 on Visual Studio 2008 Elective Courses (select 357 hours) Related to prerequisites or advanced learning. Project+ Project Management Professional (PMP) Certified Associate in Project Management (CAPM) Microsoft Office Specialist (MOS) Adobe Certified Associate (ACA) in Rich Media Communication with Adobe Flash Adobe Certified Associate (ACA) in Web Communication with Adobe Dreamweaver Adobe Certified Associate (ACA) in Visual Communication with Adobe Photoshop Senior Web Developer: Enterprise Development assessments related to XHTML Level 1, XML Level 1 or 50062, 2667 & 4994 Core Courses (294 hours) 2956B Core Foundations of Microsoft.NET 2.0 Development (49 hours) 2957B Advanced Foundations of Microsoft.NET 2.0 Development (49 hours) 2546B Core Windows Forms Technologies with Microsoft Visual Studio 2005 (49 hours) 2547A Advanced Windows Forms Technologies with Microsoft Visual Studio A Visual Studio 2008: ASP.NET A Visual Studio 2008: ADO.NET A Visual Studio 2008: Windows Communication Foundation (49 hours) Core Certifications (6 exams required) MCTS Microsoft.NET Framework, Application Development Foundation MCTS Microsoft.NET Framework 3.5, Windows Forms Application Development MCTS Microsoft.NET Framework 3.5, ASP.NET Application Development MCTS Microsoft.NET Framework 3.5, ADO.NET Application Development MCTS Microsoft.NET Framework 3.5, Windows Communication Foundation Application Development MCPD Enterprise Application Developer on Visual Studio 2008 Elective Courses (select 194 hours)

17 Web developer program The Web Developer Program provides students with the skills and certifications necessary to develop and design web applications and web sites. Web Developers create and specify architectural and technical parameters and direct web site content creation, enhancement and maintenance. Web Developer Web Architect.NET Developer O*NET Code Web Developer: Windows Development Before attending the core courses, students must complete or pass competency assessments related to XHTML Level 1, XML Level 1 or 50062, 2667 & Core Courses (180 hours) 2956B Core Foundations of Microsoft.NET 2.0 Development (49 hours) 2957B Advanced Foundations of Microsoft.NET 2.0 Development (49 hours) 2546B Core Windows Forms Technologies with Microsoft Visual Studio 2005 (49 hours) 2547A Advanced Windows Forms Technologies with Microsoft Visual Studio 2005 Core Certifications (3 exams required) MCTS Microsoft.NET Framework, Application Development Foundation MCTS Microsoft.NET Framework 3.5, Windows Forms Application Development MCPD Windows Developer on Visual Studio Hours / 6-12 Months $7,500 Web Developer: ASP.NET Development Before attending the core courses, students must complete or pass competency assessments related to XHTML Level 1, XML Level 1 or 50062, 2667, 4994 & Core Courses (131 hours) 2956B Core Foundations of Microsoft.NET 2.0 Development (49 hours) 2957B Advanced Foundations of Microsoft.NET 2.0 Development (49 hours) 6463A Visual Studio 2008: ASP.NET 3.5 Core Certifications (5 exams required) MCTS Microsoft.NET Framework, Application Development Foundation MCTS Microsoft.NET Framework 3.5, ASP.NET Application Development MCPD ASP.NET Developer 3.5 on Visual Studio 2008 Elective Courses (select 113 hours) Elective Courses or Advanced Learning Windows Level 1 (16 hours) Internet Explorer Level 1 (16 hours) Word Level 1 (16 hours) Excel Level 1 (16 hours) Web Design with XHTML, HTML and CSS Levels 1, 2 & 3 (16 hours each ) Web Design and Usability Techniques Web Development with Cascading Style Sheets Photoshop Levels 1 & 2 (32.5 hours each) Photoshop Workshop Mastering Skills Photoshop Web Production (16 hours) Dreamweaver Levels 1, 2 & 3 (16 hours each) Dreamweaver Workshop Mastering Skills Windows SharePoint Services Levels 1 & 2 (32.5 hours each) Microsoft Office SharePoint Server (MOSS) Site Owner Levels 1 & 2 SharePoint Designer Levels 1 & 2 (6.5 hours each) Illustrator Levels 1 & 2 (16 hours each) Illustrator Workshop Mastering Skills Flash Levels 1 & 2 (32.5 hours each) Flash Workshop Mastering Skills Flash Actionscript (49 hours) Acrobat Levels 1 & 2 (16 hours each) Project+ (81 hours) PMP Applying Project Management Methodology and Exam Prep (35 hours) ITIL v3 Foundation (49 hours) Other elective courses/exams may be available based on experience or area of interest. Elective Courses (select 64 hours) 17

18 web designer program The Web Designer Program provides students with the skills and certifications necessary to manage web environment design, deployment and maintenance activities. Web Designers also perform testing and quality assurance of web sites and related web applications. This program provides students with additional opportunities to master prerequisite skills or advanced learning to accelerate their careers. Web Designer Web Administrator Webmaster O*NET Code Elective Exams Related to prerequisites or advanced learning. Project+ Project Management Professional (PMP) Certified Associate in Project Management (CAPM) Microsoft Office Specialist (MOS) Adobe Certified Associate (ACA) in Rich Media Communication with Adobe Flash Adobe Certified Associate (ACA) in Web Communication with Adobe Dreamweaver Adobe Certified Associate (ACA) in Visual Communication with Adobe Photoshop 650 Hours / Months $11,500 unlock your potential Web Designer: Adobe Dreamweaver assessments related to Level 1 courses for Windows, Internet Explorer, Word and Excel. Core Courses (470 hours) Web Design with XHTML, HTML and CSS Level 1 (16 hours) Web Design with XHTML, HTML and CSS Level 2 (16 hours) Web Design and Usability Techniques Web Development with Cascading Style Sheets Photoshop Level 1 Photoshop Workshop Mastering Skills Photoshop Web Production (16 hours) Dreamweaver Level 1 (16 hours) Dreamweaver Workshop Mastering Skills Dreamweaver Level 2 (16 hours) Dreamweaver Level 3 (16 hours) Illustrator Level 1 (16 hours) Illustrator Workshop Mastering Skills Flash Level 1 Flash Workshop Mastering Skills Flash Level 2 Flash Actionscript (49 hours) Acrobat Level 1 (16 hours) Core Certifications (2 exams required) Adobe Certified Associate (ACA) in Web Communication with Adobe Dreamweaver Adobe Certified Associate (ACA) in Rich Media Communication with Adobe Flash Elective Courses (select 180 hours) This is a really big step in my life and I have New Horizons to thank for paving the road. Daniel W. 18

19 Web Designer: Microsoft SharePoint assessments related to Level 1 courses for Windows, Internet Explorer, Word and Excel. Core Courses (519 hours) Web Design with XHTML, HTML and CSS Level 1 (16 hours) Web Design with XHTML, HTML and CSS Level 2 (16 hours) Web Design and Usability Techniques Web Development with Cascading Style Sheets Photoshop Level 1 Photoshop Workshop Mastering Skills Photoshop Web Production (16 hours) Windows SharePoint Services Level 1 Windows SharePoint Services Level 2 Microsoft Office SharePoint Server (MOSS) Site Owner Level 1 Microsoft Office SharePoint Server (MOSS) Site Owner Level 2 Illustrator Level 1 (16 hours) Illustrator Workshop Mastering Skills Flash Level 1 Flash Workshop Mastering Skills Flash Level 2 Flash Actionscript (49 hours) Acrobat Level 1 (16 hours) Core Certifications (1 exam required) Adobe Certified Associate (ACA) in Rich Media Communication with Adobe Flash Windows Level 1 (16 hours) Internet Explorer Level 1 (16 hours) Word Level 1 (16 hours) Excel Level 1 (16 hours) Web Design with XHTML, HTML and CSS Levels 1, 2 & 3 (16 hours each ) Web Design and Usability Techniques Web Development with Cascading Style Sheets Photoshop Levels 1 & 2 (32.5 hours each) Photoshop Workshop Mastering Skills Photoshop Web Production (16 hours) Dreamweaver Levels 1, 2 & 3 (16 hours each) Dreamweaver Workshop Mastering Skills Elective Courses or Advanced Learning Windows SharePoint Services Levels 1 & 2 (32.5 hours each) Microsoft Office SharePoint Server (MOSS) Site Owner Levels 1 & 2 SharePoint Designer Levels 1 & 2 (6.5 hours each) Illustrator Levels 1 & 2 (16 hours each) Illustrator Workshop Mastering Skills Flash Levels 1 & 2 (32.5 hours each) Flash Workshop Mastering Skills Flash Actionscript (49 hours) Acrobat Levels 1 & 2 (16 hours each) Project+ (81 hours) PMP Applying Project Management Methodology and Exam Prep (35 hours) ITIL v3 Foundation (49 hours) Other elective courses/exams may be available based on experience or area of interest. Elective Courses (select 131 hours) 19

20 Senior it support specialist Program The Senior IT Support Specialist Program provides students with the skills and certifications necessary to provide technical assistance to computer system users. They answer questions or resolve computer problems for clients in person, via telephone or from remote location, and may also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. This program provides students with additional opportunities to master prerequisite skills or advanced learning to accelerate their careers. IT Project Manager Help Desk Analyst Network Technician O*NET Code Hours / Months $15,000 Senior IT Support Specialist: Enterprise Desktop Support assessments related to A+, Network+ and 6424 Fundamentals of Windows Server 2008 Active Directory. Core Courses (211 hours) 50322A Configuring and Administering Windows 7 (81 hours) 6292A Installing and Configuring Windows 7 Client (49 hours) 50331B Windows 7, Enterprise Desktop Support Technician (81 hours) Core Certifications (2 exams required) MCTS Windows 7, Configuration MCITP Enterprise Desktop Support Technician 7 Elective Courses (select 277 hours) Senior IT Support Specialist: Enterprise Desktop Administration assessments related to A+, Network+ and 6424 Fundamentals of Windows Server 2008 Active Directory. Core Courses (211 hours) 50322A Configuring and Administering Windows 7 (81 hours) 6292A Installing and Configuring Windows 7 Client (49 hours) 6294A Planning and Managing Windows 7 Desktop Deployments and Environments (81 hours) Core Certifications (2 exams required) MCTS Windows 7, Configuration MCITP Enterprise Desktop Administrator 7 Elective Courses (select 277 hours) 20

21 Senior IT Support Specialist: Enterprise Messaging Administration assessments related to A+, Network+ and 6424 Fundamentals of Windows Server 2008 Active Directory. Core Courses (162 hours) 10135A Configuring, Managing and Troubleshooting Microsoft Exchange Server 2010 (81 hours) Designing and Deploying Messaging Solutions with Microsoft Exchange Server 2010 (81 hours) Core Certifications (2 exams required) MCTS Exchange Server 2010, Configuration MCITP Enterprise Messaging Administrator 2010 Elective Courses (select 326 hours) Senior IT Support Specialist: Enterprise Project Management assessments related to Windows Level 1, Excel Level 1, Project Management Fundamentals. Core Courses (179 hours) 5927A Microsoft Office Project 2007, Managing Projects (49 hours) 5928A Microsoft Office Project Server 2007, Managing Projects (49 hours) 5929A Microsoft Office Project Server 2007, Managing Projects and Programs (81 hours) Core Certifications (3 exams required) MCTS Microsoft Office Project 2007, Managing Projects MCTS Microsoft Office Project Server 2007, Managing Projects MCITP Enterprise Project Management with Microsoft Office Project Server 2007 Elective Courses (select 309 hours) Senior IT Support Specialist: Cisco Networking assessments related to A+ and Network+. Core Courses (162 hours) ICND1 Interconnecting Cisco Networking Devices Part 1 (81 hours) ICND2 Interconnecting Cisco Networking Devices Part 2 (81 hours) Core Certifications (2 exams required) Cisco Certified Network Associate (CCNA) Elective Courses (select 326 hours) Elective Exams Related to prerequisites or advanced learning. Strata IT Fundamentals Strata IT Fundamentals (81 hours) Strata Green IT (81 hours) A+ Essentials (81 hours) A+ Practical Application (81 hours) Network+ (81 hours) Security+ (81 hours) Server+ (81 hours) Project+ (81 hours) PMP Applying Project Management Methodology and Exam Prep (35 hours) ICND 1: Interconnecting Cisco Networking Devices Part 1 (81 hours) ICND 2: Interconnecting Cisco Networking Devices Part 2 (81 hours) CVOICE: Cisco Voice Over IP (81 hours) Elective Courses or Advanced Learning IUWNE: Implementing Cisco Unified Wireless Networking Essentials (81 hours) IINS: Implementing Cisco IOS Network Security (81 hours) Certified Ethical Hacker (81 hours) ITIL v3 Foundation (49 hours) VMware vsphere 4 with VMware ESX 4 and vcenter 6 (81 hours) Microsoft Technical Courses (16-81 hours each) Project Management Courses (16-81 hours each) Desktop Applications Courses (16-37 hours each) Business Skills Courses (16-33 hours each) Strata Green IT A+ Essentials A+ Practical Application Network+ Security+ Server+ Project + PMP or CAPM ICND1 ICND2 Certified Ethical Hacker ITIL V3 Foundation MCTS MCITP MOS Other elective courses/exams may be available based on experience or area of interest. 21

22 Computer Essentials program The Computer Support Essentials Program provides students with fundamental computer software, hardware and business skills. Students will learn how to type, use a keyboard and mouse to navigate on a computer, and utilize office productivity software. Students will receive training in areas such as communication, time management, grammar, business writing, organization, and customer service. Students will also receive training on operating systems, computer hardware, and networking to ensure they have the computer support skills needed for a variety of entry-level IT service roles. Computer Support Specialist Technical Assistant Field Service Technician O*NET Code Hours / Months $15,000 ACCELERATEDa P R O G R A M None Core Courses (761 hours) Intro to Keyboarding (13 hours) Keyboarding Practicum (6.5 hours) Intro to PCs (6.5 hours) Windows Levels 1 & 2 (13 hours) Word Levels 1, 2 & 3 (19.5 hours) Excel Levels 1, 2 & 3 (19.5 hours) PowerPoint Levels 1 & 2 (13 hours) Outlook Levels 1 & 2 (13 hours) Microsoft Office Practicum (195 hours) Strata IT Fundamentals Strata IT Fundamentals Practicum Grammar Skills (6.5 hours) Etiquette (6.5 hours) Effective Business Writing (6.5 hours) Advanced Interpersonal Communication (6.5 hours) Effective Time Management (6.5 hours) Organizational Skills (6.5 hours) Excellence in Service (6.5 hours) A+ Essentials A+ Essentials Practicum (65 hours) A+ Practical Application A+ Practical Application Practicum (65 hours) Network+ Network+ Practicum (65 hours) Core Certifications (6 exams required) A+ (2 exams) Network+ CompTIA Strata IT Fundamentals Microsoft Office Specialist (MOS) Word Microsoft Office Specialist (MOS) Excel To achieve A+ certification you must pass both the A+ Essentials and the A+ Practical Application exams. The training I received at New Horizons was excellent and gave me the confidence to seek new opportunities. I've already used many aspects of my training in the first few weeks at my new job. Thank you, New Horizons! Sandra L. 22

23 Information Technology specialist Program The Information Technology Specialist Program is for individuals who would like to demonstrate their expertise in a particular area of Information Technology. Students will select technical courses in their area of interest. They will also receive corresponding exam preparation materials and a voucher for the certification exam(s)*. This three-step process will provide students with the skills necessary to perform specific Information Technology functions. Training Options (select 1) information Technology Specialist 1 81 hours $2,500 information Technology Specialist hours $5,000 information Technology Specialist hours $7,500 information Technology Specialist hours $10,000 Computer Programmer Computer Software Application Engineer Computer Software Systems Engineer Computer Support Specialist Computer Systems Analyst Database Administrator Network/Systems Administrator IT Project Manager Network Systems/ Data Communication Analyst Computer Specialist System Architect Network Designer Web Designer Web Administrator Business Intelligence Analyst information Technology Specialist hours $12,500 information Technology Specialist hours $15,000 O*NET Codes , , , , , , , Hours / 9-18 Months $2,500-$15,000 (based on the number of courses selected) Certification Options (based on training selection) Microsoft Certified Technology Specialist (MCTS) Microsoft Certified IT Professional (MCITP) Microsoft Certified Professional Developer (MCPD) Cisco Certified Entry Networking Technician (CCENT) Cisco Certified Network Associate (CCNA) Certified Ethical Hacker (CEH) ITIL V3 Foundations Linux+ Security+ Server+ Strata IT Fundamentals Strata Green IT Learn IT. Use IT. For a complete listing of all Information Technology courses and certifications visit *Not all courses have corresponding exam preparation materials and/or certification exams. 23

24 Network Administrator program The Network Administrator Program provides students with the skills and certifications necessary to install, configure and support an organization s local area network (LAN), wide area network (WAN), virtual server or desktop environment and/or its internet infrastructure. Network Administrators maintain network hardware and software, monitor the network to ensure availability to all system users, and perform necessary maintenance to support network availability. Network Administrators may supervise other network support and client server specialists, and plan, coordinate and implement network security measures. Students will select one of four concentrations to prepare them for the related certification exams. Each concentration also includes elective courses and at least one elective exam. Network Administrator Systems Engineer LAN/WAN Administrator O*NET Code Hours / Months $30,000 get CERTIFIED! Network Administrator: Enterprise Administration assessments related to A+, Network+ and 6424 Fundamentals of Windows Server 2008 Active Directory. Core Courses (715 hours) 6418 Deploying Windows Server 2008 (49 hours) 6419 Configuring, Managing and Maintaining Windows Server 2008 Servers (81 hours) 6421 Configuring and Troubleshooting a Windows Server 2008 Network Infrastructure (81 hours) 6425 Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Services (81 hours) 6426 Configuring and Troubleshooting Identity and Access Solutions with Windows Server 2008 Active Directory (49 hours) 6427 Configuring and Troubleshooting Internet Information Services in Windows Server 2008 (49 hours) 6428 Configuring and Troubleshooting Windows Server 2008 Terminal Services Configuring and Administering Windows 7 (81 hours) 6435 Designing a Windows Server 2008 Network Infrastructure (81 hours) 6436 Designing a Windows Server 2008 Active Directory Infrastructure and Services (81 hours) 6437 Designing a Windows Server 2008 Applications Infrastructure (49 hours) Core Certifications (5 exams required) MCTS Windows Server 2008 Active Directory, Configuration MCTS Windows Server 2008 Network Infrastructure, Configuration MCTS Windows Server 2008 Applications Infrastructure, Configuration MCTS Windows 7, Configuration MCITP Enterprise Administrator Elective Courses (select 260 hours) 24

25 Network Administrator: Server Administration assessments related to A+, Network+ and 6424 Fundamentals of Windows Server 2008 Active Directory. Core Courses (390 hours) 6419 Configuring, Managing and Maintaining Windows Server 2008 Servers (81 hours) 6421 Configuring and Troubleshooting a Windows Server 2008 Network Infrastructure (81 hours) 6425 Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Services (81 hours) 6426 Configuring and Troubleshooting Identity and Access Solutions with Windows Server 2008 Active Directory (49 hours) 6430 Planning for Windows Server 2008 Servers (49 hours) 6434 Automating Windows Server 2008 Administration with Windows PowerShell (49 hours) Core Certifications (3 exams required) MCTS Windows Server 2008 Active Directory, Configuration MCTS Windows Server 2008 Network Infrastructure, Configuration MCITP Server Administrator Elective Courses (select 585 hours) Strata IT Fundamentals (81 hours) Strata Green IT (81 hours) A+ Essentials (81 hours) A+ Practical Application (81 hours) Network+ (81 hours) Security+ (81 hours) Server+ (81 hours) Project+ (81 hours) PMP Applying Project Management Methodology and Exam Prep (35 hours) ICND 1: Interconnecting Cisco Networking Devices Part 1 (81 hours) ICND 2: Interconnecting Cisco Networking Devices Part 2 (81 hours) CVOICE: Cisco Voice Over IP (81 hours) Elective Courses or Advanced Learning Network Administrator: Server Virtualization assessments related to A+, Network+ and 6424 Fundamentals of Windows Server 2008 Active Directory. Core Courses (194 hours) 6422A Implementing and Managing Windows Server 2008 Hyper-V (49 hours) Implementing and Managing Microsoft Desktop Virtualization (81 hours) Planning and Designing Microsoft Virtualization Solutions (81 hours) Implementing and Managing Microsoft Server Virtualization (81 hours) Core Certifications (3 exams required) MCTS Windows Server 2008 R2, Server Virtualization MCTS Windows Server 2008 R2, Desktop Virtualization MCITP Windows Server 2008 R2, Virtualization Administrator Elective Courses (select 683 hours) IUWNE: Implementing Cisco Unified Wireless Networking Essentials (81 hours) IINS: Implementing Cisco IOS Network Security (81 hours) Certified Ethical Hacker (81 hours) ITIL v3 Foundation (49 hours) VMware vsphere 4 with VMware ESX 4 and vcenter 6 (81 hours) Microsoft Technical Courses (16-81 hours each) Project Management Courses (16-81 hours each) Desktop Applications Courses (16-49 hours each) Business Skills Courses (16-33 hours each) Network Administrator: Cisco Networking assessments related to A+ and Network+. Core Courses (405 hours) ICND1 Interconnecting Cisco Networking Devices Part 1 (81 hours) ICND2 Interconnecting Cisco Networking Devices Part 2 (81 hours) ROUTE Implementing Cisco IP Routing (81 hours) SWITCH Implementing Cisco IP Switched Networks (81 hours) TSHOOT Troubleshooting and Maintaining Cisco IP Networks (81 hours) Core Certifications (5 exams required) Cisco Certified Network Associate (CCNA) Cisco Certified Network Professional (CCNP) Elective Courses (select 570 hours) Elective Exams Related to prerequisites or advanced learning. Strata IT Fundamentals Strata Green IT A+ Essentials A+ Practical Application Network+ Security+ Server+ Project+ PMP or CAPM Certified Ethical Hacker ITIL v3 Foundation MCTS MCITP MOS Other elective courses/exams may be available based on experience or area of interest. 25

26 Project Management career opportunities In a competitive business climate, an organization s ability to efficiently align resources and business activities with strategic objectives can mean the difference between succeeding and just surviving. To achieve strategic alignment, organizations are increasingly managing their activities and processes as projects in essence, projectizing their business to monitor performance more closely and make better business decisions about their project portfolio. New Horizons Project Management training is designed to train individuals on how to effectively manage projects, and provide them with the knowledge to continually identify and prioritize projects that align with an organization s strategy. Did you know. 74% of all projects fail, come in over budget or run past the original deadline. 90% of major IT project initiatives fail to be completed on time and on budget. Every year $75 billion dollars is spent on failed projects. Source: Project Management Institute (PMI) Why consider a career in project management? Employment for Project Managers is expected to grow by 17% between 2008 and 2018 to 342,500 jobs in the U.S. Demand for Business and Management Analysts is expected to increase by 24%, much faster than average, between 2008 and Source: U.S. Department of Labor, Bureau of Labor Statistics Contact your Career Consultant to learn more about our Project Management programs and career opportunities. 26

27 Project Management Professional (PMP) Certification Program The Project Management Professional (PMP) Certification Program is designed for students who would like to complete the last step in earning the Project Management Institute (PMI) Project Management Professional Certification, the most widely recognized project management certification in the world. After successfully completing the program and passing the exam, students will achieve the PMP certification. As more and more companies seek individuals with project management experience, obtaining this credential can help distinguish you from your competition in the workforce. This program also includes your first year membership to the Project Management Institute. Project Manager Project Coordinator Project Administrator O*NET Codes , , Hours $3,000 ACCELERATEDa P R O G R A M None for training; see below for certification requirements. Core Course (35 hours) Applying Project Management Methodology and Exam Preparation (35 hours) Core Certifications (select 1) Project Management Professional (PMP) Certified Associate in Project Management (CAPM) To qualify for the PMP exam, at the time of application the candidate must: Have a Bachelor s degree or global equivalent*, AND Have a minimum of 4,500 hours in a position of responsibility leading and directing project tasks**, AND Have a minimum of 36 unique non-overlapping months of project management experience, AND Have a minimum of 35 contact hours of project management education. Elective Courses (select 13 hours) *Applicants who hold a high school diploma (or global equivalent) are required to have 7,500 hours and 60 months of unique non-overlapping project management experience leading and directing project tasks. **Project tasks must take place no more than eight years prior to the date of application. Note: Applicants who do not meet the PMP requirements may instead apply to take the PMI Certified Associate in Project Management (CAPM) exam. Elective Courses or Advanced Learning Project Level 1 (6.5 hours) Project Level 2 (6.5 hours) Visio Level 1 (6.5 hours) Visio Level 2 (6.5 hours) Excel Level 1 (6.5 hours) Excel Level 2 (6.5 hours) Excel Level 3 (6.5 hours) 27

28 Project+ Certification program The Project+ Certification Program is designed to provide students with the skills and competence necessary to enhance their career. Today, successful organizations are actively searching for people with a solid foundation in project management. Developed by the Computing Technology Industry Association (CompTIA), the program is supported by industry leaders such as Microsoft, IBM, Hewlett-Packard and Novell. After successfully completing the program and passing the exam, students will earn a certification in Project+. Project+ certification validates your ability to improve the efficiency and effectiveness of managing projects. IT Project Manager Project Coordinator Project Administrator O*NET Codes , , Hours / 3-6 Months $3,250 ACCELERATEDa P R O G R A M None Core Courses (85 hours) Windows Level 1 (6.5 hours) Excel Level 1 (6.5 hours) Excel Level 2 (6.5 hours) Project Level 1 (6.5 hours) Project Level 2 (6.5 hours) Project Management Fundamentals (6.5 hours) Project+ Project Teams (6.5 hours) Visio Level 1 (6.5 hours) Core Certification (1 exam required) Project+ I would not have been hired for my current job without the training and certification learned through New Horizons. One of the benefits of being a student at New Horizons is the assistance in finding job leads and preparing for interviews. This gave me the confidence to do my best and land the job. Robert T. 28

29 Lean Six Sigma Black Belt Program The Lean Six Sigma Black Belt program integrates Lean process improvement tools and Six Sigma statistical methods to identify inefficiencies, whether they be driven by flow related issues or variation and error related issues. Training is designed for professionals who want to use Lean Six Sigma to improve business processes. This program was designed in cooperation with the leadership teams of Fortune 500 organizations to establish a practical improvement platform that delivers to the needs of today s business environment. Project Manager Quality Assurance Manager O*NET Codes , Hours $3,750 ACCELERATEDa P R O G R A M must have a MBA, PMP or 10 years project management experience. Core Course (33 hours) Lean Six Sigma Black Belt* (33 hours) Core Certification (project completion required) Lean Six Sigma Black Belt Upon completion of training course, participants will receive four months of mentor support from the instructor to assist them in completing two projects and write a white paper for publication. These projects allow participants to apply the skills learned during the training (projects can be related to work or a personal interest). Participants will submit their projects and white paper to the instructor for review; upon review and approval of the work the participants will be granted Lean Six Sigma Black Belt certification by SSD Global. Lean Six Sigma Green Belt Program The Lean Six Sigma Green Belt program integrates Lean process improvement tools and Six Sigma statistical methods to identify inefficiencies, whether they be driven by flow related issues or variation and error related issues. Training is designed for professionals who want to use Lean Six Sigma to improve business processes. This program was designed in cooperation with the leadership teams of Fortune 500 organizations to establish a practical improvement platform that delivers to the needs of today s business environment. Project Manager Quality Assurance Manager O*NET Codes , Hours $2,000 ACCELERATEDa P R O G R A M should have fundamental Project Management knowledge. Core Course (20 hours) Lean Six Sigma Green Belt* (20 hours) Core Certification (project completion required) Lean Six Sigma Green Belt Upon completion of training course, participants will receive three months of mentor support from the instructor to assist them in completing a project. This project allows participants to apply the skills learned during the training (projects can be related to work or a personal interest). Participants will submit their project to the instructor for review; upon review and approval of the work the participants will be granted Lean Six Sigma Green Belt certification by SSD Global. * The Lean Six Sigma Black Belt and Green Belt courses are not eligible for a free retake. 29

30 Business Operations Specialist Program The Business Operations Specialist Program provides students with the skills and certifications to analyze organizational processes, procedures and systems and provide feedback to the organization leading to more efficient and effective operations. Students will receive training on process improvement and quality control methodologies as well as elective training that will allow them specialize in a particular area or industry. Operations Manager Quality Control Analyst Project Manager O*NET Code , , Hours / 2-6 Months $5,000 ACCELERATEDa P R O G R A M Before attending the core course, students should have fundamental project management knowledge. Core Course (20 hours) Lean Six Sigma Green Belt* (20 hours) Core Certifications (project completion required) Lean Six Sigma Green Belt Upon completion of training course, participants will receive three months of mentor support from the instructor to assist them in completing a project. This project allows participants to apply the skills learned during the training (projects can be related to work or a personal interest). Participants will submit their project to the instructor for review; upon review and approval of the work the participants will be granted Lean Six Sigma Green Belt certification by SSD Global. Elective Courses (select 45 hours) Elective Exams A positive experience from start to finish. My instructor was key, not only for her teaching skills, but for sharing real life experiences and what to expect in the [ job] field. I would highly recommend New Horizons. Molly M. Related to prerequisites or advanced learning. PMP or CAPM Project+ ITIL v3 Foundation Microsoft Office Specialist (MOS) Applying Project Management Methodology and Exam Prep (35 hours) ITIL v3 Foundation (19.5 hours) Project+ Elective Courses or advanced learning Project Management Courses ( hours each) Desktop Applications Courses ( hours each) Business Skills Courses ( hours each) get CERTIFIED! * The Lean Six Sigma Green Belt course is not eligible for a free retake. 30

31 Business Management Analyst Program The Business Management Analyst Program provides students with the skills and certifications to analyze organizational processes, procedures and systems and provide feedback to the organization leading to more efficient and effective operations. Students will receive training on process improvement and quality control methodologies as well as elective training that will allow them specialize in a particular area or industry. Business Analyst Quality Control Analyst Project Manager O*NET Code , , Hours / 6-12 Months $12,000 ACCELERATEDa P R O G R A M Before attending the core course, students must have an MBA, PMP or 10 years of project management experience. Core Course (33 hours) Lean Six Sigma Black Belt* (33 hours) Core Certifications (project completion required) Lean Six Sigma Black Belt Upon completion of training course, participants will receive four months of mentor support from the instructor to assist them in completing two projects and write a white paper for publication. These projects allow participants to apply the skills learned during the training (projects can be related to work or a personal interest). Participants will submit their projects and white paper to the instructor for review; upon review and approval of the work the participants will be granted Lean Six Sigma Black Belt certification by SSD Global. Elective Courses (select 97 hours) Elective Exams Related to prerequisites or advanced learning. PMP or CAPM Project+ ITIL v3 Foundation Microsoft Office Specialist (MOS) Elective Courses or Advanced Learning Applying Project Management Methodology and Exam Prep (35 hours) ITIL v3 Foundation (19.5 hours) Project+ Project Management Courses ( hours each) Desktop Applications Courses ( hours each) Business Skills Courses ( hours each) * The Lean Six Sigma Black Belt course is not eligible for a free retake. 31

32 Healthcare information management Career Opportunities As the healthcare field continues to grow, so does the need to administer and manage healthcare information. If you are entering the healthcare field or are already part of it and you are seeking to broaden your career opportunities, consider New Horizons as the training partner of choice to help you achieve your goals. Why consider a career in healthcare? Over ten of the top 30 fastest growing occupations through 2018 are in the health field, with Pharmacy Technicians ranking in the top 25 with an expected growth of 31%. Employment of Medical Records and Health Information Technicians (including Medical Billers and Coders) is expected to increase much faster than average through 2018, by about 20%. Employment of Medical Administrative Assistants is expected to increase faster than average through 2018, by about 27%. *Source: U. S. Department of Labor, Bureau of Labor Statistics New Horizons Healthcare Information Management Programs offer you the skills and certifications necessary to start or advance your career in the healthcare industry. Our programs combine industry certification and hands-on training to prepare you for the real-life situations you will encounter on the job. Some of the positions available to graduates of our Healthcare Information Management Programs include: Medical Billing and Coding Specialist Medical Office Specialist Medical Front Office Assistant Medical Records Administrator Medical Customer Service Technician Electronic Records Specialist Pharmacy Technician Pharmacy Assistant Pharmacy Support Specialist Pharmaceutical Care Associate 32

33 Healthcare Administration program The Healthcare Administration Program provides students with the skills and certifications to start or advance a career in the healthcare industry. Students will receive training in areas such as medical office procedures and administration; human anatomy, physiology and medical terminology; and computer applications. Students will also choose a specialization Reimbursement Specialist, Pharmacy Technician or Electronic Health Records Specialist to learn the specific skills needed to be effective on the job. ADVANCE your career Medical Front Office Assistant Medical Records Administrator Medical Office Specialist Health Information Technician Pharmacy Technician Pharmacy Assistant Pharmaceutical Care Associate Electronic Records Specialist $5,000 O*NET Codes , , , , , Hours / 6-12 Months Reimbursement Specialist None Core Courses (520 hours) Medical Office Procedures and Administration (80 hours) Automated Medical Office (80 hours) Human Anatomy, Physiology and Medical Terminology Parts 1 & 2 (160 hours) Insurance, Billing and Coding Essentials (80 hours) Word Levels 1, 2 & 3 (60 hours) Excel Levels 1, 2 & 3 (60 hours) Core Certifications (2 exams required) Certified Billing and Coding Specialist (CBCS) Certified Medical Administrative Assistant (CMAA) Pharmacy Technician None Core Courses (520 hours) Medical Office Procedures and Administration (80 hours) Human Anatomy, Physiology and Medical Terminology Parts 1 & 2 (160 hours) Pharmacy Technician Parts 1 & 2 (160 hours) Word Levels 1, 2 & 3 (60 hours) Excel Levels 1, 2 & 3 (60 hours) Core Certifications (2 exams required) Certified Pharmacy Technician (CPhT) Certified Medical Administrative Assistant (CMAA) Electronic Health Records Specialist None Core Courses (520 hours) Medical Office Procedures and Administration (80 hours) Human Anatomy, Physiology and Medical Terminology Parts 1 & 2 (160 hours) Electronic Health Records (160 hours) Word Levels 1, 2 & 3 (60 hours) Excel Levels 1, 2 & 3 (60 hours) Core Certifications (2 exams required) Certified Electronic Health Records Specialist (CEHRS) Certified Medical Administrative Assistant (CMAA) 33

34 Medical Billing & Coding program The Medical Billing & Coding Program prepares students for an administrative career in the healthcare industry, with a focus on medical billing and coding. The program covers various healthcare information management subjects such as medical office procedures and administration; automated medical office functions; computers and office applications; human anatomy, physiology, and medical terminology; and insurance billing and coding. This program also includes a first year membership in the American Academy of Professional Coders. Medical Billing & Coding Specialist Medical Front Office Assistant Medical Records Administrator HIPAA Administrator $10,000 O*NET Codes , , , Hours / 9-18 Months None Core Courses (684 hours) Medical Office Procedures and Administration (80 hours) The Automated Medical Office (80 hours) Computers and Office Applications (Word and Excel) (120 hours) Human Anatomy, Physiology and Medical Terminology Levels 1 & 2 (160 hours) Insurance, Billing and Coding Essentials (80 hours) Medical Coding Specialist Certification Series: Fundamentals (64 hours) Medical Coding Specialist Certification Series: Level II (64 hours) HIPAA Administration (20 hours) Advanced Interpersonal Communication (8 hours) Organizational Skills (8 hours) Core Certifications (3 exams required) Certified Professional Coder (CPC) Certified Billing and Coding Specialist (CBCS) Certified Medical Administrative Assistant (CMAA) Get Ahead 34

35 Programs hours Tuition Information Technology Network+ Certification 81 $2,250 Office Specialist 228 $3,000 A+ Certification 162 $3,500 Accounting Essentials 91 $4,000 Design & Media 91 $4,000 Administrative Assistant 124 $5,000 Computer Support Specialist 162 $5,000 PC Technician 244 $5,000 IT Support Specialist 244 $7,500 Senior Database Administrator 244 $7,500 Web Developer 244 $7,500 Office Essentials 468 $9,500 Web Designer 650 $11,500 Computer Support Essentials 761 $15,000 Database Developer 488 $15,000 Senior IT Support Specialist 480 $15,000 Senior Web Developer 480 $15,000 Network Administrator 975 $30,000 Information Technology Specialist 1 81 $2,500 Information Technology Specialist $5,000 Information Technology Specialist $7,500 Information Technology Specialist $10,000 Information Technology Specialist $12,500 Information Technology Specialist $15,000 Project Management Lean Six Sigma Green Belt 20 $2,000 Project Management Professional (PMP) 35 $3,000 Project+ 85 $3,250 Lean Six Sigma Black Belt 33 $3,750 Business Operations Specialist 65 $5,000 Business Management Analyst 130 $12,000 Healthcare Healthcare Administration 520 $5,000 Medical Billing & Coding 684 $10,000 holidays There are several holidays throughout the year that New Horizons observes and for which the centers will be closed. Please review the holiday schedule below and double check your class schedule for any potential attendance issues. If you have any questions about the holiday schedule contact the Student Services Department Memorial Day Monday, 5/30, Independence Day Monday, 7/4 Labor Day Monday, 9/5 Thanksgiving Day Thursday, 11/24 Day After Thanksgiving Friday, 11/25 Christmas Eve Friday, 12/23 Christmas Day Monday, 12/26 New Year s Day Friday, 12/30 Celebrate! 35

36 FAculty & Staff executive management Mark McManus, Sr. Chairman & Founder Mark McManus, Jr. President & Chief Executive Officer John Morgan Chief Financial Officer & Controller Steve Foster Vice President & Chief Information Officer SCOTT PETTIT Director of Marketing and Partner Relations MICHELLE POWELL Human Resources Manager RODNEY FRANCIS Regional Training & Operations Manager gary ABERNATHY General Manager, Detroit Scott mclean General Manager, West MI livonia / troy / detroit HEATHER KELLER Director of Admissions heather.keller@ EVELYN SMITH Training & Operations Manager, Livonia / Detroit evelyn.smith@ doug kavanagh Training & Operations Manager, Troy doug.kavanagh@ x1505 sandra mead Career Consultant, Detroit sandra.mead@ KENDRA TAYLOR Career Consultant, Troy kendra.taylor@ CHRISTY ROWE Career Consultant, Livonia christy.rowe@ MICHAEL GOLDSTEIN Career Consultant, Troy michael.goldstein@ LINDA GAETANI Career Consultant, Livonia linda.gaetani@ LAURA SMITH Student Services Representative, Livonia laura.smith@ brenda mcbride Student Services Representative, Detroit brenda.mcbride@ Katie tonks Placement Coordinator, Detroit, Troy & Livonia katie.tonks@ x1539 STEVEN ANDREWS Technical & Mentored Learning Instructor steven.andrews@ WARREN BONNER Technical & Mentored Learning Instructor warren.bonner@ peter bowler Technical & Mentored Learning Instructor peter.bowler@ Ryan Charnock Technical & Mentored Learning Instructor ryan.charnock@ lisa cochran Desktop Applications & Business Skills Instructor lisa.cochran@ JAMES DERENIAK Desktop Applications Instructor james.dereniak@ MAx ETTINGER Technical & Mentored Learning Instructor max.ettinger@ ALLAN FINDLAY Technical & Mentored Learning Instructor allan.findlay@ ERIC FOULKROD Desktop Applications Instructor eric.foulkrod@ x1561 ROB FOULKROD Technical & Mentored Learning Instructor rob.foulkrod@ CASEY GONZALEZ Desktop Applications & Business Skills Instructor casey.gonzalez@ HEATHER HASTINGS Technical, Desktop Applications & Mentored Learning Instructor Michelle johnson Healthcare Information Management Instructor BILL JONES Technical & Mentored Learning Instructor william.jones@ ROB MYERS Desktop Applications & Business Skills Instructor rob.myers@ geoff oleszkowicz Technical & Mentored Learning Instructor Michael Peasley Technical Instructor michael.peasley@ therese ritter Desktop Applications & Business Skills Instructor therese.ritter@ mark snyder Mentored Learning Instructor mark.snyder@ PEGGY SOMERS Desktop Applications & Project Management Instructor peggy.somers@ leslie tudryck Healthcare Information Management Instructor leslie.tudryck@ BERrY WELSER Technical, Project Management, Business Skills, Desktop Applications & Mentored Learning Instructor berry.welser@ east lansing gregg judge Director of Admissions gregg.judge@ paula gallt Training & Operations Manager paula.gallt@ Kiz Blowers Career Consultant kiz.blowers@ Emilie Pline Career Consultant emilie.pline@ dennese bandyk Desktop Applications Instructor dennese.bandyk@ Chris Kloecker Technical, Desktop Applications, Mentored Learning & Business Skills Instructor chris.kloecker@ Myrna Miller Healthcare Information Management & Business Skills Instructor myrna.miller@ Mike Nagy Technical & Mentored Learning Instructor mike.nagy@ Jeremy Nixon Desktop Applications Instructor jeremy.nixon@ George Squillace Technical & Mentored Learning Instructor grand rapids / kalamazoo Gregg Judge Director of Admissions gregg.judge@ Kate VanderVennen Director of Operations and Training kate.vandervennen@ denise cross Career Consultant denise.cross@ karen fransted Career Consultant karen.fransted@ nikky leblanc Student Services & Placement Coordinator nikky.leblanc@ x1709 sidney brown Student Services & Placement Coordinator sidney.brown@ Michael Brew Desktop Applications Instructor michael.brew@ Elizabeth Cook Healthcare Information Management Instructor elizabeth.cook@ Khan Hollis Technical & Mentored Learning Instructor khan.hollis@ Ralph Nyberg Technical & Mentored Learning Instructor ralph.nyberg@ carrie rhein Desktop Applications Instructor carrie.rhein@ Amy Vito Desktop Applications Instructor amy.vito@ Paul Willy Technical & Mentored Learning Instructor paul.willy@ 36

37 Policies & Procedures NON-DISCRIMINATION POLICY New Horizons is committed to providing a learning environment that is free of discrimination. Equal opportunity will be extended to all persons in all aspects of our Program. New Horizons will not discriminate against a student because of race, color, religion, sex, sexual orientation, pregnancy, national origin, ancestry, age, marital status, physical or mental disability, or medical condition. If a student believes he/she is being discriminated against, he/ she should report the facts of the incident to the Instructor, the Career Consultant, or the Director of Admissions in writing (see Grievance and Appeal Procedures). Admission A student may be admitted into a New Horizons Career Education Program upon satisfying all of the following requirements: 1. The student must complete a New Horizons Student Application. 2. The student must have a consultation with a New Horizons Career Consultant to evaluate skill and experience levels and identify education and career goals. 3. A payment method must be established and agreed upon by the student and New Horizons prior to registration. payment METHODS New Horizons of Michigan accepts payment from students via the following methods and sources: Personal check Cashiers check or money order Mastercard, Visa and American Express Private loan Local and state government agencies Student loans Students enrolling into a Career Education Program may wish to secure a student loan. New Horizons recommends consulting your banking institutions or financial advisor on the best loan options available to you. Some common features of student loans include: Inclusion of all educational expenses such as training costs, fees, books, exams, computer hardware & software Low interest rates Deferment options No prepayment penalties Repayment options For more information about funding sources please contact a Career Consultant. NEW HORIZONS CANCELLATION AND REFUND POLICY All tuition and fees paid by the applicant shall be refunded if the applicant is rejected by the school before enrollment. An application fee of not more than $25.00 (not more than $10.00 for veterans) may be retained by the school if the application is denied. All tuition and fees paid by the applicant shall be refunded if requested within three business days after signing a contract with the school. All refunds shall be returned within 30 days. After the third business day has elapsed, the following refund policy goes into effect. When written notice of program cancellation is received: At least seven (7) or more calendar days prior to program start date, the student will receive a 100% refund of the full program tuition. Up to six (6) calendar days prior to the program start date, the student will receive a 90% refund of the full program tuition. New Horizons programs are priced as a package which reflects a discount off our per class list price. Therefore, in the event that a refund is issued after the program start date, only the unused tuition will be refunded. Unused tuition will be calculated by taking the total tuition amount less scholarship, if granted, less the standard list price for courses already started (whether the student has attended the course or not), less the standard list price for all certification exam preparation tools and the standard list price of all certification exams. Any unused tuition balance will be refunded based on the following schedule when written notice of program cancellation is received after the program start date: One (1) to six (6) calendar days after the program start date, the student will receive a 90% refund of the unused tuition balance. Seven (7) to thirteen (13) calendar days after the program start date, the student will receive an 80% refund of the unused tuition balance. Fourteen (14) to twenty (20) calendar days after the program start date, the student will receive a 50% refund of the unused tuition balance. Twenty-one (21) to twenty-seven (27) calendar days after the program start date, the student will receive a 20% refund of the unused tuition balance. Twenty-eight (28) or more calendar days after the program start date, the student will receive a 0% refund of the unused tuition balance. If you receive educational benefits through the United States Department of Veterans Affairs (DVA) and you wish to cancel your program, you must submit a written notice of cancellation to New Horizons. Upon receipt of written notice of cancellation, New Horizons will refund the amount of the unused portion of the veteran s tuition. Unused tuition will be calculated on a prorated basis by taking the total cost of the program paid by the veteran, less the price for any courses, books, materials, labs, and exams used by the student prior to the date of the cancellation notice. REGISTRATION To register for a New Horizons course, you must contact the Student Services Department. Early registration is strongly recommended. If you are a new student, you must follow the Admissions Policy as outlined above. Existing students may contact the Student Services Department to request enrollment in a course or make any schedule changes. Please note: Payment is due in full no later than the date of class unless prior arrangements have been made. Initial Enrollment: Student Services will enroll the student in classes (courses listed in the student s signed agreement) and provide a copy of the transcript to the student. 37

38 Requests for Class Changes: All requests for a change in class must be made in writing to Student Services at least 48 hours prior to the start of the class. Student Services will process the change and provide a student with a copy of the updated transcript. Retake Requests: Students who complete a class are eligible to retake that class within six months of the original class date. A student who wishes to retake a class should submit the request to Student Services, which will process the enrollment and provide the student with a copy of the updated transcript. Seating for retakes is based on availability. NOTE: Students will be required to bring the original courseware/materials you were issued in the class, as no new materials will be issued during the retake class. EDUCATION RECOGNITION If you have previously passed a certification exam that is included in your program, that certification will be applied to your New Horizons Career Education Program. The applicable exam and corresponding courses will then be removed from the completion requirements of that program. Programs may also be modified depending upon previous education and/or experience. LEARNING GUARANTEE Every completed New Horizons instructor-led course carries our unbeatable Learning Guarantee. This guarantee allows students to repeat a New Horizons instructor-led course FREE OF CHARGE within six months of completion of the course. attendance Good attendance and academic performance are crucial for a successful learning experience. As each class includes material, labs, and other exercises that build upon each other throughout the duration of the class and program, it is important that students attend all classes and lab sessions for which they are enrolled. Students are required to complete at least 80% of the course hours for the course to be considered successfully completed. Students who fail to complete at least 80% of the course hours will have one opportunity to repeat and complete the course within six months of the original class date. (New Horizons will notify the Department of Veterans Affairs about changes to a student s training schedule if that student receives education benefits from the DVA.) First Day of Class/Module: Students must check in with the receptionist upon arrival (at least 20 minutes prior to the start of class). Students must also sign the class roster. Please note that if you arrive more than 30 minutes late to class, your seat may be given to a student on the wait list. Subsequent Days of Class/Module: Students will be required to sign the class roster for each day of class so attendance can be monitored. Students who fail to sign the roster will not receive credit for that day s attendance. Instructors will monitor and verify students days of attendance. Tardiness and Absences: Students must arrive to class on time in consideration of instructors and classmates. Students who anticipate being late to or absent from class must call and notify Student Services by providing their name, class and expected arrival time (or reason for absence, if absent). COURSE PREREQUISITES, schedules AND OUTLINES All New Horizons Level 2 and Level 3 courses, as well as many of our technical courses, build upon skills developed in the Level 1 and foundation courses. It is important that students are proficient with the skills presented in these foundation courses. New Horizons utilizes an extensive online class schedule to insure that students can find the latest information on classes along with their respective outlines, locations and run dates. Students can access this site by following these steps: Go to www. Select the INSTANT SCHEDULE link in the upper right corner or listed under Learning Resources. Select the blue CLEAR SITES link near the top center of the page beneath the New Horizons locations. Place a check mark in the check boxes of ONLY the locations you are interested in classes including the boxes for Mentored Learning and Online Live as classes may only be available in those formats. In the SEARCH box, type in the name of the class you wish to take. Lengthen the detail for quicker results or shorten if you need broader searches. (for example, SEARCH EXCEL 2007 Level 2 and only those classes appear. Or if you type EXCEL you will get 2000, 2003, 2007 and all levels and more. Select the green button. You may have to use the slide bars on the bottom or side of your monitor to see the results. There s a small icon ( ) that is the link to your Outlines for those classes. Again you may need to adjust your screen and scroll to the right of each class indicated to see that icon. This information can be exported to Excel and printed but remember that classes indicated on this site are current and printouts may not be up to date. 38

39 info New Horizons offers several learning resources as supplements to our instructor-led or Mentored Learning training. These can include but are not limited to Online ANYTIME, EVOLVE, and Virtual Labs (vlabs). The hours a student utilizes these tools are not included in hours associated with a program. Therefore, time spent by veterans utilizing these resources will not count toward program hours. Online training, including Online LIVE, does not qualify for veteran training as federal regulations state that only online instruction offered by degree-granting institutions is supported for veteran training funding under the Montgomery GI Bill. New Horizons of Michigan is not a degree-granting institution. GRADES Upon successful completion attending at least 80% of an instructor-led course, you will receive a Certificate of Completion and a grade from the instructor. Grades for each course within a program will be averaged to determine your overall grade point average. A grade point average of 2.0 is required for graduation. For information regarding a grade point average below a 2.0, please refer to the Academic Probation section. Mentored Learning Mentored Learning is a personalized mentor-assisted method of delivery. Training is held in the classroom and each student works independently at their own workstation. Using courseware, video lecture and lab exercises, students progress through the material at their own pace. Additionally, they have access to an instructional mentor in the classroom and/or a live, online connection. Mentored Learning is also available in an online format for remote users and can be pre-loaded on a mobile device for users on the go. Students who are doing their training via Mentored Learning will have access to the Mentored Learning Manager at for reviewing their schedule, selecting times and updating notes. The first class will be scheduled by Student Services. SCHEDULES. Students should only schedule time for the courses in which they have been registered. There are two sessions per equivalent Instructor Led Training days (32.5 hours class will have 4 Mentored Learning sessions). Each session is 3.5 hours in length and students should utilize the entire time slot. Attendance is required for the sessions and the time slot for which you are scheduled. CANCELLATIONS. If you have to cancel a session in Mentored Learning, please call Student Services to notify them at least 48 hours in advance of your scheduled time. A fee may be assessed for cancellations or no-shows if it does not meet the minimum 48-hour time frame. Grading System A 4.0 Excellent 91% to 100% B 3.0 Good 81% to 90% C 2.0 Satisfactory 71% to 80% D 1.0 Unsatisfactory 61% to 70% E 0.0 Failure 0% to 60% I Incomplete If you fail to complete at least 80% of a course, you will receive an I (Incomplete) for that course and will be placed on probation for the next course of instruction. You will have one opportunity to repeat and complete the course. If you fail to successfully complete the course the second time, you will be removed from the program and no graduation certificate will be issued. SATISFACTORY PROGRESS It is New Horizons sincere intent that students succeed in their programs. New Horizons will make every effort to ensure this objective. Students are evaluated at the end of each course within their program. A 2.0 grade point average is considered satisfactory. Progress reports are available upon request. ACADEMIC PROBATION When a student s overall grade point average falls below 2.0, the student is automatically placed on academic probation for the next course of instruction. If, at the end of that probationary period, the student has not achieved an overall grade point average of at least 2.0, the student will be removed from the program and no graduation certificate will be issued. If a student receives a grade lower than a 2.0 in a course, they will be required to repeat the course and achieve a 2.0 or higher prior to graduation. The grade earned in the repeated course will then replace the previous grade in determining the student s overall grade point average. TRANSCRIPTS AND RELEASE OF STUDENT RECORDS New Horizons retains permanent records as required by state and federal law, partnering organizations, and company necessity. Students who request a copy of their transcript in person must present photo identification to Student Services prior to receiving the individual transcript. Students who wish to receive a transcript through mail of any type will need to submit a letter requesting the transcript including their name, address, and phone number accompanied by a signature. Organizations, learning institutions, and third party requests must include a letter of request on official letterhead including the student s name, address and student s signature giving permission to release the transcript to the requestor. The requestor must also include his/her name and title, address, and phone number in the request. For organizational customers, individual student information may be made available for review by an authorized member of the organization. 39

40 Student information may be made available for review by request of an authorized representative of a local, state or federal agency or institution that funds the student in question. Student information will be reported to local, state or federal agencies or institutions as required by law. Information that may be excluded from student/customer review includes notes and/or information documented for the sole purpose of Student Services internal use only. RULES OF CONDUCT It is the intention of New Horizons to provide the most effective learning environment for our students. Therefore, it is imperative that our staff maintains and enforces guidelines that will ensure the best possible educational atmosphere for all students. The following are general examples of behaviors and actions that may lead to a student s suspension and/or dismissal: 1. Inappropriate and/or violent conduct displayed by the student. 2. Inappropriate attire and/or indecent exposure. The student dress code at New Horizons is business casual. New Horizons is a corporate client-based atmosphere. You may encounter a future employer in the hallway or break room. Please use your best judgment in this matter. If you are observed in inappropriate attire, you may be asked to go home and change. 3. Disrespect for New Horizons property and equipment (including downloading inappropriate content). Students may not connect personal property to New Horizons hardware or equipment. 4. Software piracy or violating copyright rules and regulations. 5. Recurring attendance problems despite continuous meetings with Student Services to rectify the issue(s). RE-ADMITTANCE INTO A PROGRAM If a student is dismissed from a program for any reason, the following procedure should be followed in order to re-enter the program: 1. The student submits a letter to his/her Career Consultant requesting re-admittance to the program. 2. After reviewing the letter, the Career Consultant meets with the student to discuss the reason(s) he/she was removed from or stopped attending the program and how similar issues can be prevented should re-admission be granted. 3. The Career Consultant will discuss the student s request with the Director of Admissions and General Manager for a final decision to be made. GRIEVANCE and appeals PROCEDURE In the event that you experience a problem with a particular class or instructor, you should first discuss the matter with the instructor. If a resolution cannot be reached, you should then contact Student Services. In the event that you experience a problem with a policy, procedure, or practice of New Horizons educational program, you should first contact Student Services. If a satisfactory agreement cannot be reached through Student Services, you should then contact the Director of Admissions. It is the policy of New Horizons to resolve student concerns in a swift and equitable manner. If the Director of Admissions upholds the initial decision, the student may appeal the decision in writing to New Horizons within 30 days of the ruling. New Horizons Executive Management will review the appeal and notify the student of its decision in writing. Appeals should be mailed to the General Manager at one of the locations below: Livonia, Troy and Detroit locations: Farmington Rd. Livonia, MI East Lansing, Grand Rapids and Kalamazoo locations: th Street Ct., Suite B Grand Rapids, MI Complaints can be filed with the State of Michigan: Department of Energy, Labor and Economic Growth Proprietary School Unit Victor Office Center, 3rd Floor 201 North Washington Square Lansing, MI Phone: (517) , Fax: (517) ATTENDANCE VERIFICATION FORMS (WIA, TAA & UNEMPLOYMENT) All students requiring a signature for verification of class attendance can have their forms signed by Student Services, the Front Desk staff, the Career Consultants or by their Instructor teaching the class representing the dates on the forms. Please fill in the student portion of the form prior to requesting it to be signed. If you have any questions or if you need forms contact your Case Manager. It is the student s responsibility to get their attendance forms to the appropriate agency. cell phones and other electronic equipment Cell phones must be set on vibrate during every class. EMERGENCY phone calls can be taken during class but outside of the classroom. Students with excessive cell phone or electronic equipment usage resulting in missing information and/or disrupting other students in the class will be asked to leave their device in their vehicle or turn it off completely. Recording devices are strictly prohibited in class. 40

41 DESCRIPTION OF FACILITIES At New Horizons, each student will have his/her own computer (for IT or desktop applications courses). All classrooms have climate controls to provide a comfortable learning environment. All facilities have easily accessible rest rooms and break rooms for student use. COURSEWARE New Horizons includes courseware with each open enrollment instructor-led course. Most courseware for IT training is authored by our various vendor partners such as Microsoft, Novell, CompTIA, and Citrix and is updated as revisions or new versions of the software are released from the vendor. If you request a retake for a course you will need to use the courseware initially provided. If the courseware has been updated and you would like the new courseware you will be responsible for the cost of the new courseware. ONLINE ANYTIME LEARNING To further support your learning efforts, New Horizons also offers Online ANYTIME (OLA) Learning to assist in reinforcing concepts introduced in the classroom. Online ANYTIME is a web-based training platform with access available 24 hours a day, 7 days a week. Students learn step-by-step with interactive multimedia courses via the Internet. Access to Online ANYTIME is available to students who complete an instructor-led course (courses with corresponding Online ANYTIME content available) for six months following the class date. Online ANYTIME may also be included in a program package. Online ANYTIME is also available for purchase by students who prefer a learning experience independent of the classroom. Payment must be made in full, unless prior arrangements have been made, before Online ANYTIME will be released to students. VIRTUAL LABS Virtual Labs, or vlabs, are included in Platinum Online ANYTIME libraries (or through individual purchase). New Horizons web-based virtual labs provide live lab equipment through remote access to practice your skills. Virtual labs can be accessed through any Internet connection - at work, home, or the New Horizons learning lab. High-speed Internet access is recommended for home or office use. FREE Software YOU MAY NEED TO INSTALL Shockwave You may be asked to install Shockwave on your machine to facilitate your online training. Follow the steps to install Shockwave making sure to uncheck the box that states Install Yahoo Tool bar. Active X If at some point you may be asked to install Active X, please do so. Java You will need Java for MeasureUp. Please see directions from Java for install. Adobe Reader If you cannot open and read your transcript you will need to go to and download the free Adobe Acrobat Reader. Using ONLINE ANYTIME (OLA) How do I activate my online courses for OLA (OnLine Anytime)? Go to and click on the Online Anytime link on the left side of your screen (This will be done in class with your instructor but instructions are provided just in case.) If you are new to OLA and have not created an account, click on Login even though you have no username or password entered. 1. Go to New Students in the upper right hand corner of your screen. 2. Username please use your address; password is the one you choose. Make sure you write it down in a safe place. 3. Type in the key that is given to you at the end of the class by your instructor (or sometimes ed to you by our office) in the text box including the dashes (this is not case sensitive) and click send. 4. Click on the My Content tab, click the class title for your desired training. If you have any questions, please contact technical support 24 hours, Monday thru Friday at or support thru the technical assistance link. There is live tech chat through 24-hour customer support chat. Chat agents are available 24 hours, Monday through Friday. EXAM PREPARATION TOOLS Exam preparation tools are also available to assist you in preparing for your certification exam. Accessed via the Internet, they provide simulated environments that can effectively assess test readiness. Practice exams are available for individual purchase or may be included in a certification program package. Payment must be made in full, unless prior arrangements have been made, before practice exams will be released to students. Some programs also include additional study guides to assist you in your exam preparation. LEARNING LABS New Horizons offers every Career Education student the opportunity to utilize the on-site learning lab (based on availability), dedicated to providing you the setting and resources to study, complete lab exercises, and take practice exams. New Horizons provides the learning lab as a self-reinforcement resource and encourages all students to take advantage of its availability. For a schedule of available lab time, please contact Student Services. 41

42 EVOLVE STUDY AID (for select healthcare courses only) What is Evolve? Evolve is a web-based supplemental learning platform available to students in the Healthcare Programs. The content is related to the Medical Office Procedures and Administration; Anatomy, Physiology and Medical Terminology; and Insurance Billing and Coding Essentials courses, by which students can reinforce course concepts, take quizzes and study for exams. NOTE: The Automated Medical Office and HIPAA courses do not include Evolve learning content. Evolve provides: A virtual externship experience Interactive exercises, questions, and activities Administrative competencies Self-assessments, quizzes and exams Web links and online definitions of key terms and concepts Immediate feedback on students answers Access at school or home Makes new skills and information by putting them into a real-life context easier to understand and remember An interactive learning environment with real-time chat, calendars, , bulletin boards and automatic grading Modular format of courses for easy learning. Each module is divided into lessons and each lesson is divided into manageable assignments. How does Evolve work? The Evolve Learning System requires a username and password. Students create their own usernames and passwords, which will be used throughout the entire program. The access codes required to retrieve the information come from the course book. The Evolve Learning System will list the courses that you are enrolled in when you sign into Evolve. Go to You will sign in by using your Username and Password that you created. Each book has a unique key that is used to register the book for these online resources. Registration of the book is done only once per book Evolve is a web based program that works in coordination with the textbooks utilized with our healthcare programs. The instructor will assist you with accessing your Evolve the first time. * Because New Horizons is not directly affiliated with this website you will need to contact Evolve directly for any assistance or technical support questions. Please contact , Monday thru Friday 7:30 AM to 7:00 PM or evolve-support@elsevier.com. SCHEDULING HEALTHCARE EXAMS To schedule a Healthcare exam, students must: 1. Student Services at least two weeks* prior to your desired exam date and include your name (as you would like it to appear on your certificate) and which exam(s) you would like to take. Student Services will process your request with the testing vendor and schedule your exam. 2. The testing vendor or Student Services will contact you via to confirm your exam date and time and provide a study guide, if available. 3. If you need to reschedule an exam, you will be charged full price. Please be advised that exams will only be rescheduled due to an emergency *Students taking the Certified Professional Coder (CPC) exam must contact Student Services at least eight weeks prior to their preferred exam date. This exam must be taken at an AAPC-proctored location (not at New Horizons). Exam schedules and locations can be found at IT and project management exams and vouchers To become a certified professional you must pass the vendor-approved examination(s). New Horizons offers certification exam vouchers for individual purchase or as part of a training program which allow you to schedule an exam through a particular testing vendor. Payment must be made in full, unless prior arrangements have been made, before vouchers will be issued to students. To order or schedule an IT or Project Management exam, students must: 1. Student Services at least five days prior to your desired exam date and indicate which exam(s) you would like to take.* 2. The Student Services Department will request your voucher number and send you an response indicating the testing vendor s name and phone number, as well as the voucher number. 3. Contact the testing vendor directly (see below for phone number/website). The first time you schedule an exam with that vendor you will be asked to provide some general information about yourself (name as you would like it to appear on your certificate, social security number, address, phone number, address, etc.). You will then be assigned a testing ID number by the vendor. Subsequent calls will require you to confirm your ID/information. (Please note that if you test with multiple vendors you will have multiple ID numbers. Please keep these ID numbers on file in a safe place.) 4. Advise the testing vendor representative the exam name/ number and your preferred testing date/time/location. The representative will verify that the date/time/location is available or provide alternatives. You must then provide the voucher number or the vendor will ask to bill your credit card. 5. The vendor representative will confirm your reservation and provide a confirmation number. You will likely receive an confirmation as well. Please keep this confirmation on file and bring the information with you to your appointment. 42

43 *If you are taking the Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) exams, you should wait to schedule your exam until you receive your application approval letter from the Project Management Institute. IT testing vendor contact information New Horizons administers many vendor approved certification exams at our locations. To schedule an IT or Project Management exam, please contact one of the vendors below: Prometric: or VUE: or retaking exams New Horizons does not offer complimentary retakes for any exams unless so stated in your Student Agreement. Students whose programs do not include complimentary retakes will be responsible for all charges associated with scheduling and sitting for a retake examination. Students may purchase exam vouchers by contacting Student Services. Payment must be received in full by New Horizons before a voucher number will be issued to the student. Students will then need to follow the steps outlined above for scheduling their examination. New Horizons offers a test pass guarantee for select certifications. In order to qualify, please speak with your Career Consultant prior to setting your exam. Excludes PMP, Lean Six Sigma, ITIL and EC Council certifications. post-exam procedures After completing a certification exam, please do the following: 1. Keep the original copy of your exam results for your records. This is very important! (If there is ever a question about whether you took the exam or what your score was you must be able to provide this document.) 2. Provide a copy of your exam results to the Placement Coordinator. 3. Update your resume to include your new certification and your resume to the Placement Coordinator. 4. Upon passing your final exam, schedule a one-on-one consultation with the Placement Coordinator to discuss your goals and job placement assistance. important points about certification exams 1. Prior to sitting for an exam, students should utilize all resources made available throughout the program such as courseware, online learning, exam preparation tools, and self-paced labs. Many students also find it helpful to form study groups with their peers. 2. Exam preparation tools whether used independently by the student or during class DO NOT guarantee a passing score for any exams. 3. Students whose programs include the exam as a component of the course must take the exam when scheduled in class in order to be eligible for a retake. 4. Please keep in mind that each testing vendor has specific policies and procedures in place regarding identification, cancellations and reschedules. New Horizons has no control over these policies and procedures but, as a testing provider, must enforce them. If you have any questions regarding testing policies and/or procedures, please contact the testing vendor directly. 5. New Horizons DOES NOT grant certification. Certification is only earned by passing vendor approved exams. Students who pass certification exams will receive their certificates directly from the vendors. placement assistance and internships Building a career takes careful planning, long-range vision, and the flexibility to adapt your strategy to the changing market conditions. The New Horizons Placement Coordinator will help you define your goals and develop a strategy that works for you. Placement assistance is available to students who complete a career education program and achieve the related certification exams. Measure up If using MeasureUp it will be helpful to you if you install the Free Downloads. Please go to and do the free download. If you get a message asking you to load Active X, please do. The Active X, if needed, will show up as a yellow highlighted bar under the address bar on your screen. Both of these programs are free and are needed to make MeasureUp run. After you have done these two steps go to the MeasureUp web address listed below and follow the instructions. We recommend that you go thru and answer all questions in Study Mode. When you are in Study Mode you can do as many retries, show me scenarios as you want or need. We recommend that, at first, you do not use the random order option (when available) until you are able to answer all the questions without using help. As you go thru and answer the questions jot down the ones that give you the most trouble so you can go back to those specific questions and work through them. On the lower right side of the MeasureUp window, there is a question navigation area. When you click on this it opens a window that lists all questions so you can decide which question you want to start with when you begin a new study session. Once you are able to answer all the questions without using help then try answering them in random order. Once you are feeling comfortable with the questions use the Certification Mode to assess your readiness for taking the real exam. The suggested target score is % Certification Mode. You will get the same questions, but you will be timed. You will be given 90 minutes in Certification Mode. go 43

44 New Horizons Placement Assistance is offered to aid students in securing jobs and internships to advance their careers. The Placement Coordinator will: 1. Meet with students to discuss career goals and determine the students job qualifications; 2. Coach students on how to write a professional resume that outlines their skills and any relevant experience; 3. Coach students on applying successful techniques when preparing for and during interviews; 4. Provide suggestions to students regarding conducting successful job searches; and 5. Submit students resumes in response to public and private job listings, to staffing agencies and actively work to establish partnering relationships with companies. Students shall be eligible for Placement Assistance if they meet the following conditions: 1. Request New Horizons Placement Assistance in writing; 2. Have a Program Start Date that has been active for less than two years; 3. Have successfully completed all core courses as outlined in the program description; 4. Have passed all core certification exams as outlined in the program description; 5. Have paid in full all amounts due to New Horizons; 6. Have personal and work histories that would not cause an employer to deem them unsuitable for employment; 7. Have not accepted a position directly related to their training programs, within two years of their Program Start Dates, through the efforts of New Horizons Placement Assistance services; 8. Hold a high school diploma or equivalent degree; 9. Have attended the Resume Writing and Interviewing Preparation workshops; 10. Have submitted professional resumes, including all achieved credentials, to the Placement Coordinator; and 11. Conduct their own job searches in conjunction with the efforts of the Placement Coordinator. New Horizons does not guarantee placement. Therefore, it is recommended that students do not rely solely on New Horizons, but rather partner with New Horizons as they actively search for employment. It is recommended that students who are unable to secure a paid position consider internship opportunities to gain hands-on experience that will make them better candidates for paid positions. Internships (as applicable) generally range from work hours, to be determined by the partnering company. Internships are unpaid unless otherwise stated by the partnering company. (Job and internship placement are based on availability of positions as well as the students qualifications.) New Horizons Placement Coordinator will work diligently with students to provide job and internship opportunities that align with the students training. Once a student accepts a position for a job or internship, New Horizons will not be responsible for providing additional placement assistance to the student. New Horizons reserves the right to discontinue placement assistance to students who choose not to pursue or accept the viable opportunities/ positions that are presented to them. Therefore, students who wish to continue receiving placement assistance should contact the Placement Coordinator on a bi-weekly basis to confirm their current status and their desire to continue placement assistance. Whether a student applies for a paid position or an internship, the student should expect to attend an interview with the hiring company and/or staffing agency. With an appointment, the Placement Coordinator will help coach students for these interviews. However, New Horizons has no control over the interview process of these companies and cannot be held responsible for the outcome. Selection of students for jobs and internships is at the sole discretion of the staffing agency/company offering the position. The terms of the job or internship will be determined by the staffing agency or partnering company. By accepting the position the student acknowledges that New Horizons carries no responsibility or obligation to the student in connection with the job/internship. Students who accept a position or an internship obtained through New Horizons placement assistance are required to complete a brief employment verification form. This form allows us to confirm your placement status and complete your student records. Students shall not be entitled to a refund of any fees paid to New Horizons in the event that they do not meet the minimum requirements (as listed above) necessary to begin placement assistance within two years of their Program Start Date, they fail to pursue or accept viable job/internship opportunities, or they do not complete the job/internship for reasons outside of New Horizons control. New Horizons does not guarantee placement in a job/internship for any students. As such, students shall not be entitled to a refund of any fees paid to New Horizons in the event that they are not placed into a job/internship within two years of their Program Start Date. VOLUNTEERING Volunteering (unpaid) is an excellent way to get your foot in the door. Please keep the Placement Coordinator informed if you are volunteering; it may lead to employment in some instances although it is not a guarantee. graduation and certification Students will receive a Certificate of Completion after the successful completion of each course. Students will also receive a certificate after passing vendor certification exams. New Horizons DOES NOT grant certification. Certification is only earned by passing vendor exams. Students who successfully complete all courses and pass all related exams in their program will receive a Certificate of Program Completion from New Horizons. 44

45 Helpful Links KEYBOARDING WEBSITES demo.assesstyping.com/testservice/index.asp?testid+demo Healthcare websites hotjobs.yahoo.com/ IT Websites hotjobs.yahoo.com/ my.computerjobs.com/user/registration.html?gclid +CMfsrOOJ1YICFQcVSQodYyHtlg job search websites hotjobs.yahoo.com/ www. 45

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48 Learn It. Earn It. Take class Get certified Land job! think